Onboarding Manager
About The Position
The construction industry is facing a severe labor shortage . The industry is at an inflection point where they must reimagine talent and modernize their people strategy. Bridgit is the category leader for workforce planning and working with the largest and most sophisticated US general contractors. Although we have continued to gain traction since launching in 2019, there is significant opportunity ahead as we continue to innovate and broaden our offering. As an Onboarding Manager, you will own the onboarding and implementation process for our clients. Your expertise will enable customers to unlock the full potential of our product while creating a foundation for long-term success.
Requirements
- 4+ years of experience in an implementation, or onboarding, preferably in B2B SaaS
- Excellent project management skills, with the ability to juggle multiple implementations simultaneously
- Proven ability to embrace emerging technologies like AI and adapt new methods
- Ability to analyze and interpret data to inform decisions and support customer needs
- Clear, concise communication skills with a knack for explaining technical concepts to non-technical users
- Attention to detail and an organized approach to problem-solving
- Experience working with enterprise clients, particularly in the construction or project management sectors
- Proficiency in data analysis and data cleaning techniques to ensure the accuracy and integrity of data before migration and integration
- An understanding of API integrations or related technical processes
Responsibilities
- Lead the end-to-end implementation process, including scoping, data migration, system configuration, consultations and user training
- Collaborate closely with customers to gather requirements, set timelines, and manage expectations
- Analyze customer data, ensuring accuracy and alignment with project goals
- Build and execute workflows to support clients in adopting our platform efficiently
- Conduct tailored training sessions for customer teams, enabling them to maximize product value
- Monitor and report on key implementation milestones, escalating issues when necessary
- Serve as a bridge between customers and internal teams (Sales, Product, and Customer Success) to ensure a smooth handoff post-implementation
Benefits
- A collaborative, autonomous environment where you can make an impact quickly
- A culture that encourages innovation and professional growth
- Competitive salary and equity options
- Perks and benefits unlimited vacation and flexible time off
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
11-50 employees
