Onboarding Program Manager

PTS Advance•Brentwood, TN

15h

About The Position

The Onboarding Program Manager owns and drives the enterprise onboarding experience across the organization, ensuring consistency, readiness, and a positive employee experience from Pre-Day One through early ramp-up. This role serves as a central coordinator across corporate functions and site teams , establishing onboarding governance, standard processes, and measurable outcomes. The position also supports scalable learning solutions aligned with business needs and enables a seamless transition for new hires.

Requirements

5–8 years of relevant experience (HR, Learning & Development, Operations, or similar)
Experience leading cross-functional programs or initiatives
Comfortable engaging with site leaders and senior stakeholders
Proven ability to build structure in ambiguous environments
Operational Excellence
Strong follow-through and timeline management
Structured communication and organization
Ability to build processes and frameworks from scratch
Cross-Functional Influence
Ability to influence without authority
Navigate complex stakeholder environments
Drive alignment and accountability
Process & Program Design
Map workflows end-to-end and clarify handoffs
Turn ambiguity into structured, documented processes
Data & Metrics Orientation
Define success metrics and track performance
Analyze trends and present insights to leadership
Change Management & Communication
Lead rollout of new standards and processes
Anticipate resistance and drive adoption
Communicate clearly and reinforce messaging consistently

Nice To Haves

Experience with HRIS or onboarding systems (e.g., SAP)
Background in regulated or industrial environments
Experience designing 30/60/90-day onboarding frameworks
Survey design and Voice of Customer (VOC) experience
Experience building governance models

Responsibilities

Own and manage the end-to-end onboarding program across corporate and site locations
Lead and deliver corporate orientation programs , including ongoing onboarding sessions
Define and maintain the onboarding lifecycle (Pre-Day One, Day One, Post-Day One)
Standardize onboarding processes, workflows, and decision frameworks
Establish and manage RACI alignment across HR, IT, L&D, site leadership, and managers
Act as the primary point of contact for onboarding coordination and issue escalation
Partner cross-functionally with HR, IT, Safety, Compliance, and site teams
Facilitate onboarding forums, working sessions, and periodic program reviews
Ensure onboarding programs are scalable, consistent, and adaptable by role and location
Track and manage project costs, onboarding activities, and execution alignment
Identify friction points and drive continuous improvement initiatives
Ensure onboarding processes are audit-ready, compliant, and employee-centered
Define and track success metrics (e.g., readiness, completion, satisfaction)
Analyze feedback from new hires and managers to inform improvements
Provide regular insights and recommendations to leadership