Senior Workforce Planning Analyst

UnitedHealth Group•Eden Prairie, MN

1d•$72,800 - $130,000•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Requirements

3+ years of workforce planning and/or forecasting experience
3+ years of experience analyzing multi-source data to detect trends, outliers, and resolve issues
2+ years of experience with either back-office or call center transactions and production tracking applications
Advanced level of proficiency with MS Excel & PPT (e.g. pivot tables, complex advanced formulas, macros, automation, and data integration)

Nice To Haves

Previous experience in capacity modeling, six sigma/process improvement, or project management
Previous experience working with large datasets, understanding data relationships, and writing effective queries
Previous experience with scheduling applications (IEX) and automated work routing applications (EWD) in a back-office environment
Healthcare industry experience
Demonstrated excellent verbal and written communication skills, including proven ability to effectively present data and trend analysis, work direction, concerns regarding performance, action plans, solutions, and opportunities and work with all levels of leadership

Responsibilities

Build and maintain short and long-range demand forecasts and capacity plans to drive conversations related to business level performance vs. forecasted performance, future planning assumptions, and potential service risks
Be a Trusted Advisor to Operations, team members and management as needed, as well as being a resource to all Business Partners - A trusted advisor is someone who has exceptional, targeted knowledge in a particular industry; one you can expect to provide unbiased advice
Drive collaboration and alignment between Workforce Analysts (WFA), Short Range Planning (SRP), Long Range Planning (LRP), Scheduling & Configuration, and Workforce Transformation teams
Facilitate data-driven, fact-based discussions and decisions about future performance
Present and explain complex staffing requirements in common language for all aligned LOBs to operational partners, including appropriate follow-up across all stakeholders
Analyze performance/time metrics (e.g. availability, utilization, efficiency, VPH, OT, PTO) to find areas of opportunity that increase Operation's ability to deliver effective, timely service
Proactively plan according to current trends; strategize based on anticipated trends and projections
Work with business partners to understand their processes and workflow
Ensure completeness and accuracy of plan setup by understanding and validating the correct mapping of all required components
Ensure accuracy in forecasting, maintaining a variance in line with MBO goals for each business
Actively participate in planning enhancement initiatives by attending all meetings related to training, development, and deployment
Lead by example while providing mentorship to peers and business partners, fostering skill development and promoting collaboration across teams
Lead innovation and process improvement efforts within Short-Range planning, including overseeing projects and training objectives
Leverage expert knowledge to champion workforce tools, foster engagement and understanding among operational and internal partners by serving as a trusted resource