Senior Workers Compensation Claims Adjuster - NC, SC, GA

Gallagher•Atlanta, GA

1d•Remote

About The Position

Gallagher Bassett is seeking a Senior Workers Compensation Claims Adjuster to handle workers compensation lost-time and indemnity claims in North Carolina, South Carolina, and Georgia. This role is eligible for fully remote work. The adjuster investigates, evaluates, and resolves complex claims, analyzes exposure, determines appropriate courses of action, and works toward timely and appropriate claim resolution. The role requires extensive communication with claimants, clients, and other parties involved in the claim process, while providing empathetic customer service and supporting clients with effective claims-management solutions. The position handles claims in accordance with client and corporate policies, procedures, industry practices, and applicable statutory, regulatory, and ethical requirements. Claim activity must be documented and communicated promptly and efficiently. Gallagher describes its workplace as collaborative and people-first, with accessible leadership, career-development and learning opportunities, comprehensive benefits, and meaningful work with global reach and local impact.

Requirements

High school diploma.
At least 5 years of related claims experience.
Appropriate licenses and/or certifications for all states in which claims are handled; the role lists North Carolina, Georgia, and South Carolina jurisdictional experience and active adjuster licenses in Georgia and South Carolina.
Knowledge of accepted industry standards and practices.
Computer experience with related claims and business software.

Nice To Haves

Bachelor's degree.

Responsibilities

Analyze claims exposure, plan an appropriate course of action, and resolve claims using claims-management experience and sound decision-making.
Investigate, evaluate, and resolve complex workers compensation claims.
Interact with claimants, clients, and other parties involved in the claim process to support effective communication and resolution.
Provide empathetic customer service to claimants on behalf of clients throughout the claims process.
Handle claims in accordance with client and corporate policies, procedures, accepted practices, and applicable statutory, regulatory, and ethical requirements.
Document and communicate claim activity promptly and efficiently to support claim-file outcomes.
Partner with clients to deliver solutions and improve the claims-management process.
Think critically, solve problems, and plan and prioritize work to serve clients and claimants effectively.