Senior Workers Compensation Claims Adjuster - PA, NJ, DE

Gallagher•Mechanicsburg, PA

7d•Remote

About The Position

Gallagher Bassett is hiring a Senior Workers Compensation Claims Adjuster to manage lost-time and indemnity claims in Pennsylvania, New Jersey, and Delaware. The role is eligible for fully remote work and requires an active Delaware adjuster license, along with appropriate licensing or certification in all states where claims are handled. The adjuster investigates, evaluates, and resolves complex workers’ compensation claims. The position applies claims-management experience and analytical judgment to assess exposure, plan appropriate actions, and resolve claims in accordance with client and corporate policies, procedures, statutory and regulatory requirements, and ethical standards. The role involves extensive communication with claimants and other parties, timely documentation of claim activity, and partnership with clients to improve claims management processes. Gallagher describes a collaborative, people-first culture and offers competitive compensation, comprehensive benefits programs, career development and ongoing learning opportunities, and meaningful work with global reach and local impact.

Requirements

High school diploma.
At least 5 years of related claims experience.
Appropriate licensing and/or certification in all states in which claims are handled; the role specifies an active Delaware adjuster license.
Knowledge of accepted industry standards and practices.
Computer experience with related claims and business software.
Workers’ compensation lost-time and indemnity claims background.
Jurisdictional experience in Pennsylvania, New Jersey, and Delaware.

Nice To Haves

Bachelor’s degree.

Responsibilities

Analyze claims exposure, plan appropriate courses of action, and resolve claims using claims-management experience and sound decision-making.
Investigate, evaluate, and resolve complex workers’ compensation claims.
Communicate extensively with parties involved in the claims process to support effective communication and resolution.
Provide empathetic customer service to claimants on behalf of clients throughout the claims process.
Handle claims in accordance with client and corporate policies, procedures, standard methodologies, statutory and regulatory requirements, and ethical standards.
Document and communicate claims activity in a timely and efficient manner to support claim outcomes.
Partner with clients to deliver solutions and enhance the claims-management process.
Think critically, solve problems, and plan and prioritize tasks to serve clients and claimants effectively.