Provide Sr level Server Administration support in a virtualized environment. This role involves installing OS applications, daily system maintenance, applications integration, and upgrades on Windows systems within a VMware virtualized environment. The administrator will collaborate closely with network, application, and middleware teams to support product installations, customizations, and deployments. Key responsibilities include Active Directory Services administration and management (design, cleanup, routine maintenance, configuration), supporting deployments with UNIX, OpenShift, Backup, and Storage teams, and ensuring high performance for backup and data protection. The role also supports the implementation and maintenance of backup plans for business continuity, operates and troubleshoots backup and data replication infrastructure, and provides administration for the OpenShift platform, Spectrum Protect (SP), and Spectrum Protect Plus (SPP). Additionally, the administrator will develop and maintain user and technical documentation, create administrator and service accounts, tune system performance, install enterprise-wide software, monitor computing resource allocation policies, and provide support for software updates, upgrades, backup/recovery, performance management, and capacity planning. The position requires collecting and assessing user feedback for problem resolution, defining and tracking metrics for team performance and customer service, reducing errors through process improvement and root cause analysis, and producing support documentation. The role also involves tuning performance, ensuring high availability of server infrastructure, assisting with configuration management solutions, and utilizing performance tools. Strong customer service skills are essential for onsite technical support, with a focus on active listening and a sense of urgency to resolve issues. Other duties as assigned.
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Job Type
Full-time
Career Level
Senior