Senior Warehouse Operations Manager - Automation
About The Position
Fullscript is seeking an experienced operations leader to oversee day-to-day performance at its newly automated, on-site distribution center in Ashland, Virginia. The Senior Warehouse Operations Manager will help build and optimize automation and robotics capabilities, including improving workflows so employees and technology work effectively together. The role leads and develops Supervisors and Warehouse Associates, establishes clear expectations, and provides training, protocols, and support. Working with cross-functional partners, the manager turns operational insights into improvements in safety, quality, productivity, and order accuracy, while delivering reliable current operations and developing the systems, automation processes, and team capabilities needed to scale. Relocation assistance is available for candidates who do not live within commuting distance. The manager directs warehouse workflows and robotics, oversees supervisors and daily operations, maintains work schedules and timekeeping accuracy, and responds to emergencies. The role is responsible for Warehouse Management System data integrity and operational consistency, continuous improvement of automation and resource use, NSF preparation and audits, and sanitation and facility practices. The position also requires travel as needed to other U.S. distribution center locations.
Requirements
- At least 5 years of experience effectively leading teams of 80 or more in a warehouse environment.
- Experience hiring, documenting, terminating, and training employees, and acting as an effective change agent.
- Proven experience implementing, directing, and building processes for new automation and robotics capabilities in a distribution center warehouse.
- Experience evaluating, implementing, and optimizing warehouse automation technologies such as conveyor systems, sortation, goods-to-person, pick-to-light, robotics, or automated storage solutions.
- Experience managing and developing salaried exempt leaders.
- Excellent verbal and written communication skills.
- Thorough understanding of warehouse and distribution center procedures and concepts.
- Ability to make difficult decisions, solve problems, prioritize assignments, generate and use reports, and manage projects.
- Advanced experience with ERP and WMS systems, Microsoft Office Suite, and/or Google Suite.
- Knowledge of or training in housekeeping, sanitation, and pest control processes.
- Willingness and ability to travel as needed to other site locations.
Nice To Haves
- Post-secondary education in business, engineering, logistics, supply chain management, or a related field.
Responsibilities
- Guide and optimize warehouse automation workflows and robotics capabilities to improve processes and deliver measurable efficiencies.
- Develop, train, and mentor warehouse team members, including site leadership, to build a cohesive, productive team that consistently meets KPIs.
- Serve as a departmental and organizational leader and primary point of contact for Warehouse Operations Supervisors.
- Work with organizational leaders to advance company and department initiatives.
- Monitor and assist supervisors with daily operations, including inbound freight, purchase order receiving, stocking, vendor interactions, quality control, inventory troubleshooting, and customer order picking, packing, and shipping.
- Maintain safe work areas, ensure employees follow distribution center safety procedures, and administer corrective action when regulations or guidelines are not followed.
- Create and maintain daily work schedules, including scheduling overtime or ending shifts early when work volume requires it.
- Ensure time and attendance data is accurate in the company timekeeping system, including necessary punch edits and tracking attendance occurrences.
- Respond to emergencies in a managerial and technical capacity.
- Manage the Warehouse Management System to maintain data integrity and consistent operational processes.
- Identify, design, and implement lasting improvements to automation workflows and the use of labor and system resources.
- Lead NSF preparation and audit needs.
- Serve as Sanitation Supervisor and maintain a safe, clean, and secure facility, directing internal sanitation, housekeeping, contractor cleaning, and pest control practices.
- Travel as needed to other site locations, particularly as automation expands across U.S. distribution centers.
Benefits
- Competitive pay and eligibility to participate in a performance-based bonus plan.
- 401(k) and matching program.
- Generous flex-time-off policies.
- Flexible benefits package, including medical, dental, and vision coverage.
- Workplace wellness program.
- Training budget and company-wide learning initiatives.
- Discounts on Fullscript catalog products.
- Air-conditioned warehouse, themed weeks, and opportunities to connect and celebrate with the team.
- Relocation assistance is available if needed.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
