Senior Manager, Warehouse Operations

Warner Bros. Discovery • Grand Prairie, TX

2d • $84,000 - $156,001

About The Position

The Senior Manager, Warehouse Operations – US Retail is the senior operational leader for the North America Distribution Center. This role establishes and executes the long-term strategy for warehouse operations, distribution, ecommerce fulfillment, customer service, and future network growth across US Retail. A key objective is transforming and relocating the regional distribution operation into a national distribution center.

The role leads managers and operational leaders to ensure the distribution center operates efficiently, safely, and cost-effectively while supporting retail stores, ecommerce channels, and future business expansion. It partners with functions including Merchandising, Buying, Finance, Technology, People & Culture, and Store Operations. Responsibilities span strategic planning, financial oversight, operational governance, technology advancement, customer service, and leadership development to build a scalable distribution operation.

Requirements

• 6–8 years of senior national warehouse or distribution-center, logistics, and fulfillment leadership experience in high-volume retail with premium-quality brands and strong IP.
• Experience launching a new national and multi-store warehouse operation.
• Strong knowledge of warehouse and ecommerce management systems, such as Microsoft D365, Shopify, and Veeqo; inventory control; and ecommerce fulfillment operations.
• Experience working with internal and third-party logistics carriers.
• Analytical ability to interpret P&Ls, define KPIs, and analyze financial data for operational decisions.
• Strong communication skills and ability to influence cross-functional teams and manage direct teams.
• Bachelor’s degree in Supply Chain, Operations, Business, or a related field, or equivalent experience.

Nice To Haves

• Previous experience working with themed entertainment or retail.
• Bachelor’s degree in Supply Chain, Operations, Business, or a related field is preferred.

Responsibilities

• Develop and execute the long-term distribution, fulfillment, and warehouse strategy for US Retail.
• Establish operational frameworks to support future store openings, expanded ecommerce fulfillment, and additional IP distribution requirements.
• Own warehouse financial performance, the warehouse P&L, labor planning, productivity targets, cost optimization, and inventory-management processes from intake through distribution.
• Evaluate logistics, automation, technology, and process opportunities to improve scalability and efficiency.
• Partner with the Director, Retail Operations on network expansion planning, warehouse capacity, and future operational investments.
• Establish warehouse performance standards, KPIs, service-level expectations, and reporting frameworks for inventory, distribution, and ecommerce fulfillment.
• Monitor operational performance and ensure corrective action plans are implemented as needed.
• Oversee fulfillment dependencies from the distribution center and work toward on-time deliveries and a 100% fulfillment rate for in-stock products.
• Manage distribution to approximately five national retail stores and an ecommerce fulfillment operation.
• Provide strategic oversight of inventory accuracy, fulfillment performance, logistics execution, and labor productivity.
• Review operational risks and implement business-continuity mitigation strategies.
• Oversee daily warehouse operations through the management team, including receiving, put-away, picking, packing, counting, and shipping, using associated systems and technology.
• Communicate with Store Leadership about distributions and product intake, and work collaboratively to resolve operational issues.
• Maintain efficient workflows, systematic storage, and process documentation.
• Troubleshoot distribution delays, inventory discrepancies, and product quality issues; structure reporting and action tracking.
• Lead and develop the warehouse leadership team across Warehouse Operations, Customer Services, and Fulfillment.
• Set performance expectations, succession plans, and leadership-development practices, and foster accountability, safety, innovation, and continuous improvement.
• Oversee workforce planning and organizational design, including hiring, training, performance evaluations, and corrective actions in partnership with People & Culture and Talent Acquisition.
• Balance productivity, cost control, and staffing needs through effective labor planning.
• Conduct leadership performance reviews and collaborate with managers on team-member performance, expectations, and standards.
• Maintain clear communication with warehouse team members about business goals, performance, and updates.
• Build inventory-integrity and accuracy practices, including effective cycle-count programs and workplace design.
• Partner with Merchandising Leadership on intake forecasting to support capacity planning.
• Partner with Technology teams to prioritize system enhancements, automation opportunities, and process improvements.
• Co-own setup of Microsoft Dynamics 365 for the new distribution center and associated ecommerce systems for payment processing and shipping.
• Serve as the primary liaison between the Dallas Warehouse and business partners including Merchandising, Buying, Marketing, PR, People & Culture, Finance, Security, Facilities, and external vendors.
• Communicate operational performance, system updates, and process enhancements to leadership and stakeholders.
• Oversee safety, security, and compliance programs with Security and Facilities teams.
• Collaborate with third-party logistics, ecommerce, and fulfillment partners to uphold service standards, optimize delivery schedules, and support peak periods.
• Lead and develop the US Retail Customer Services department, ensuring efficient operations and timely, accurate resolution of customer inquiries.
• Design and oversee workflows for orders, returns, replacements, refunds, and escalations.
• Partner with ecommerce, warehouse, and store teams to resolve recurring issues, improve communication, and elevate customer satisfaction.
• Adapt and grow operations as distribution and fulfillment expand to support WBD IP retail opportunities.

Benefits

• Health insurance coverage
• Employee wellness program
• Life insurance
• Disability insurance
• Retirement savings plan
• Paid holidays
• Sick time
• Vacation
• Annual bonuses, short- and long-term incentives, and program-specific awards may also be offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior