Senior Warehouse Operations Manager - Automation
About The Position
Fullscript is seeking an experienced operations leader to manage day-to-day performance at its newly automated distribution center in Ashland, Virginia, while building out automation and robotics capabilities. The role will implement and optimize automation, redesign workflows, and develop processes that enable employees and technology to work effectively together. It is an on-site, hands-on leadership position focused on delivering reliable operational results while preparing the facility and its people to scale. The Senior Warehouse Operations Manager will lead and develop Supervisors and Warehouse Associates, establish expectations and training, and work with cross-functional partners to improve safety, quality, productivity, and order accuracy. The position owns warehouse workflows and performance, including inbound and outbound operations, staffing and attendance, the Warehouse Management System, safety and sanitation, and preparation for NSF audits. Travel to other Fullscript distribution center sites may be needed as automation expands.
Requirements
- At least 5 years of experience effectively leading teams of 80 or more in a warehouse environment, including hiring, documentation, termination, training, and change management.
- Proven experience implementing, directing, and building processes for new automation and robotics capabilities in a distribution center warehouse.
- Experience managing and developing salaried exempt leaders.
- Excellent verbal and written communication skills.
- Thorough understanding of warehouse and distribution center procedures and concepts.
- Ability to make difficult decisions, solve problems, prioritize assignments, generate and use reports, and manage projects.
- Advanced experience with ERP and WMS systems, as well as Microsoft Office Suite and/or Google Suite.
- Knowledge of or training in housekeeping, sanitation, and pest-control processes.
- Willingness and ability to travel as needed to other site locations.
Nice To Haves
- Post-secondary education in Business, Engineering, Logistics, Supply Chain Management, or a relevant field.
- Experience evaluating, implementing, and optimizing warehouse automation technologies such as conveyor systems, sortation, goods-to-person, pick-to-light, robotics, or automated storage solutions.
Responsibilities
- Direct and optimize warehouse automation workflows and robotics capabilities to improve processes and achieve measurable efficiencies.
- Develop, train, and mentor warehouse employees and site leaders to foster a cohesive, productive team that consistently meets KPIs.
- Serve as a departmental and organizational leader and the primary point of contact for Warehouse Operations Supervisors.
- Collaborate with organizational leaders to advance company and department initiatives.
- Monitor and support Supervisors in daily warehouse operations, including inbound freight, purchase-order receiving, storage, vendor interactions, quality control, inventory troubleshooting, and picking, packing, and shipping customer orders.
- Maintain safe work areas and ensure employees follow distribution center safety procedures; administer corrective action when guidelines are not followed.
- Create and maintain daily work schedules, including overtime and early shift endings as business volume requires.
- Ensure accurate time and attendance records in the company timekeeping system, including punch edits and attendance tracking.
- Respond to emergencies in a managerial and technical capacity.
- Manage the Warehouse Management System to maintain data integrity and consistent operational processes.
- Identify and implement lasting improvements to automation workflows and the use of labor and system resources.
- Lead NSF preparation and audit needs.
- Serve as Sanitation Supervisor, maintaining a safe, clean, and secure facility and directing sanitation, housekeeping, contractor cleaning, and pest-control practices.
Benefits
- Competitive pay and eligibility to participate in a performance-based bonus plan.
- 401(k) and matching program.
- Generous flex-time-off policies.
- Flexible medical, dental, and vision benefits.
- Workplace wellness program.
- Training budget and company-wide learning initiatives.
- Discounts on Fullscript catalog products.
- Air-conditioned warehouse, themed weeks, and opportunities to connect and celebrate with the team.
- Relocation assistance may be available.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
