Senior Vice President, Service Delivery General Management Manager
About The Position
SERVICE DELIVERY GENERAL MANAGEMENT At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Service Delivery General Management - M3 to join our Global Service Delivery team. This role is located in Boston, MA In this role, you’ll make an impact in the following ways: Manage a unit area in Service Delivery, overseeing multiple large projects with high operational impact aligned with Global Service Delivery business goals Allocate resources to align with business objectives and annual plans, setting departmental priorities and developing a shared vision and strategy to optimize team execution and performance Ensure work produced meets and exceeds product/service quality standards Recruit, direct, motivate, and develop staff to maximize individual contributions, professional growth, and effective team collaboration Develop and implement new processes and policies for the assigned area and ensure operationalization by subordinate teams Complete intricate problem resolution and manage financial and human resources responsibilities for assigned teams
Requirements
- Bachelor’s degree or equivalent combination of education and experience required; advanced/graduate degree preferred
- 7-10 years of total work experience preferred, including 1-3 years in management
- Proven ability to lead and develop teams, manage complex projects, and drive operational excellence
- People leadership experience with a focus on motivating and developing staff
Nice To Haves
- Service delivery experience preferred
Responsibilities
- Manage a unit area in Service Delivery, overseeing multiple large projects with high operational impact aligned with Global Service Delivery business goals
- Allocate resources to align with business objectives and annual plans, setting departmental priorities and developing a shared vision and strategy to optimize team execution and performance
- Ensure work produced meets and exceeds product/service quality standards
- Recruit, direct, motivate, and develop staff to maximize individual contributions, professional growth, and effective team collaboration
- Develop and implement new processes and policies for the assigned area and ensure operationalization by subordinate teams
- Complete intricate problem resolution and manage financial and human resources responsibilities for assigned teams
Benefits
- BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
- We provide access to flexible global resources and tools for your life’s journey.
- Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
