Senior Vice President of Technology - Schulte Hospitality Group

Schulte Hospitality Group•Louisville, KY

About The Position

Schulte Hospitality Group is seeking an experienced, hands-on Senior Vice President of Technology to lead three technology delivery pillars across a portfolio of approximately 250 hotels: IT Operations & Security, Property Technology, and Data & Analytics. Reporting to the Chief Financial Officer and working as a peer to the Chief Information Officer, the SVP owns staffing and budget accountability for the technology organization and partners with the CIO on strategic direction, technology governance, and the IT roadmap. The role also serves as the CFO’s primary partner on finance-facing technology, including payments and spend-management infrastructure. The SVP will establish clear ownership, budgets, service levels, and vendor accountability while building and developing the technology team. The role includes supporting SHG’s deployment of a corporate platform spanning ERP, planning, procure-to-pay, HRIS, payroll, and business intelligence, as well as developing program and project management discipline for concurrent system deployments. The position oversees corporate infrastructure, including Microsoft 365 and Azure; cybersecurity and PCI compliance; licensing, cloud, and hardware costs; help desk operations; and AI governance. It provides leadership and accountability for property-level technology, including field support, PIP technology oversight, brand compliance, and technology selection for independent hotels. The SVP also owns enterprise data strategy, Microsoft Fabric architecture, analytics delivery, data governance, quality standards, and KPI reporting. The role partners with Treasury and Property Accounting to standardize payment gateways and acquirer relationships, ensure proper merchant and settlement configurations, provide property-level payment visibility, and identify processing optimizations. It also supports evaluation and governance of spend-management and outbound payment platforms while preserving appropriate owner-manager cash relationships. This role offers the opportunity to shape the technology organization of a growing hotel management company by building the team, setting operating standards, and supporting expansion. SHG describes its workplace as inclusive and employee-focused, with development opportunities and a rewarding, fun, and flexible work environment.

Requirements

Bachelor's degree in Information Systems, Computer Science, Finance, or a related field.
At least 12 years of progressive technology leadership experience.
At least 5 years leading multidisciplinary teams and budgets.
Deep familiarity with Microsoft 365, Azure, Microsoft Fabric, and Power BI.
Working knowledge of ERP environments and hotel systems, including PMS and POS platforms.
Strong grounding in cybersecurity frameworks, PCI DSS compliance, and infrastructure management.
Experience with enterprise-scale data architecture, governance, and analytics programs.
Understanding of card payment flows, including gateways, acquirers, merchant structures, and settlement reconciliation.
Financial acumen to build, defend, and manage a technology budget alongside the CFO.
Vendor management and contract negotiation experience across software, services, and payment providers.
Clear, concise communication with executives, hotel teams, and ownership groups.
Sound judgment in prioritizing competing initiatives during rapid change.
Discretion in handling confidential owner, financial, and employee information.

Nice To Haves

MBA or another advanced degree.
Experience in hospitality, hotel management, or another multi-site, multi-entity operating environment.
Track record of leading large-scale system implementations, data platform builds, or IT operating model transformations.
Experience with Microsoft Dynamics 365 Business Central and hotel systems such as ProfitSword.

Responsibilities

Own the technology budget and spend baseline, including categorizing corporate IT costs and IT contracts charged to hotel P&Ls.
Lead technology staffing decisions, including hiring, talent assessment, and team development.
Partner with the CIO on strategic direction, technology governance, the IT roadmap, and enterprise application priorities.
Evaluate outsourcing and co-sourcing options across technology pillars.
Establish program and project management discipline for concurrent system deployments.
Own corporate infrastructure, including Microsoft 365 and Azure, and increase the value of investments such as SharePoint and Teams.
Lead the cybersecurity program and ensure enterprise PCI compliance.
Manage licensing, cloud, and hardware costs with visibility into spend and utilization.
Establish AI operations and governance standards in partnership with the CIO.
Optimize help desk operations through service levels, ticketing discipline, and escalation paths.
Lead and develop the Vice President of Property Technology and hold the Property Technology pillar accountable for results.
Set Property Technology priorities, service expectations, and resourcing.
Ensure field support, PIP technology oversight, brand technology compliance, and independent-hotel technology selection are clearly defined and executed.
Align Property Technology with enterprise infrastructure, security, data, and budget standards, and resolve cross-pillar issues and escalations.
Own enterprise data strategy, including data governance, quality standards, and the analytics roadmap.
Lead Microsoft Fabric architecture, including lakehouse design, data pipelines, and Power BI delivery.
Establish enterprise data definitions and a KPI reporting framework for operations, finance, and ownership groups.
Ensure reliable data connectors between ProfitSword, Business Central, Workiva, Dayforce, and other enterprise systems.
Partner with Treasury and Property Accounting to standardize payment gateway and acquirer relationships across the portfolio, acting as an agent for hotel owners.
Ensure merchant IDs, merchant-of-record structures, and settlement accounts direct funds to the correct owner operating accounts.
Provide visibility into card volume, effective processing rates, chargebacks, and fees by property, and identify interchange optimization opportunities.
Support evaluation and governance of spend-management and outbound payment platforms while maintaining the correct owner-manager cash relationship.
Manage vendors and negotiate contracts across software, services, and payments providers.
Communicate with executives, hotel teams, and ownership groups; prioritize competing initiatives and handle confidential information with discretion.

Benefits

Daily Pay, allowing associates to get paid today for work completed today.
Free telemedicine and virtual mental health care access for all associates starting on day one.
Multiple health insurance and life insurance options.
401(k) plan with company match for eligible associates.
Paid parental leave.
Paid time off for eligible associates under the company policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.
Employee-focused workplace with development opportunities and a flexible work environment.