Senior Vice President, Delivery West

Pinnacle Live•Arlington Heights, IL

About The Position

The Senior Vice President of Delivery West leads Pinnacle Live’s hotel venue operations across the Western region of the United States. The role oversees Market Directors and provides enterprise-level leadership to drive financial performance, operational excellence, talent development, and strategic growth. As a member of Pinnacle Live’s leadership team, the SVP shapes strategy for the West Division and serves as the primary liaison to hotel owners, General Managers, brand leaders, and asset managers. The role ensures audiovisual services deliver measurable value to hotel partners and partners closely with the COO to execute in alignment with the CEO’s vision and scale the business effectively and sustainably. The position has full P&L responsibility across the portfolio, including revenue growth, profitability, EBITDA, forecasting, pricing, commission strategies, capital expenditures, and performance reviews. It leads hotel relationships and contract management, oversees venue service delivery and operational standards, and works across sales, strategic accounts, business operations, and corporate support functions. The SVP also leads Market Directors and indirectly oversees Venue Directors, Regional Business Partners, and AV teams; develops leaders and succession plans; supports divisional and national growth initiatives; and advises senior leadership and the Board on market trends, risks, and opportunities. Travel within the Western region is required up to 50%. The regular schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.; extended business hours and weekends are required. The role regularly involves sitting at a desk, using hands, reaching, and communicating, and may require lifting up to 15 pounds. The work environment is usually quiet, and long hours may be required as needed.

Requirements

Bachelor’s degree in Business, Communications, or a related field.
15 or more years of progressive leadership experience in Hospitality, Audiovisual, or Live Events.
8 or more years of multi-region leadership with direct P&L accountability.
Proven track record negotiating and managing enterprise hotel contracts and ownership relationships.
Strong background in operational excellence, financial strategy, and customer experience.
Familiarity with forecasting, CRM, and enterprise planning tools.
Excellent communication and presentation skills, with leadership-level influence.
Ability to perform the essential duties satisfactorily, with reasonable accommodation where applicable.

Nice To Haves

MBA.

Responsibilities

Define and execute, with the COO, the multi-year strategy for hotel venue operations in the Western Division, aligned with enterprise goals and the CEO’s vision.
Own divisional P&L performance, driving revenue growth, profitability, and EBITDA flow-through; oversee forecasting, pricing, commission strategies, and capital expenditures.
Review divisional financial results with the COO and lead quarterly business reviews with Market Directors; monitor KPIs, analyze venue performance, and drive improvements and adoption of best practices.
Review and approve cost-control reports, staffing models, and resource allocations to support fiscal discipline.
Serve as the Western Division’s senior liaison to hotel ownership groups, General Managers, brand executives, and asset managers; build senior-level relationships and monitor performance.
Manage hotel contracts, track strategic-account renewals, negotiate favorable terms, and resolve escalated client issues.
Represent Pinnacle Live in strategic markets, industry boards, hospitality forums, associations, and leadership committees; strengthen partnerships and brand equity.
Work with Strategic Accounts, Sales, and Partnerships to meet brand expectations, support customer retention, represent Pinnacle Live at hotel events, and advance venue growth.
Oversee daily in-house AV services and production-level events, ensuring consistent service quality, safety, and brand standards.
Establish and implement venue policies, standards, security measures, and SOPs; recommend updates and improvements.
Optimize gear, labor, logistics, warehouse support, inventory allocation, and equipment lifecycle management in partnership with Operations leaders.
Use data, KPIs, and customer feedback to improve operational performance and client satisfaction.
Partner with Sales leadership to develop opportunities across Pinnacle Live Productions and Edge by Pinnacle Live and strengthen cross-division growth.
Coordinate with Business Operations and corporate support functions, including Learning & Development, Recruiting, Procurement, Rigging, Power, and Internet; support standards, SOPs, OSHA and life-safety practices, and process improvement.
Act as a change management ambassador and maintain communication and alignment between venue teams and corporate support functions.
Directly lead Market Directors and indirectly oversee Venue Directors, Regional Business Partners, and AV teams across the Western Division.
Mentor Market and Venue Directors, build a leadership bench, and support recruitment, retention, training, and succession planning.
Champion Pinnacle Live’s values and an inclusive, customer-centric, performance-driven culture; ensure an equal opportunity work environment.
Coordinate with the Central and East Division SVPs to align national venue operations and advocate for Senior Venue Directors and their teams.
Expand Western Division market share through hotel partnerships and differentiation in service, sustainability, and technology; support national Sales and Marketing initiatives.
Approve major divisional proposals and pricing in coordination with Sales and Partnerships; support venue growth strategy, target identification, sales processes, and financial goal-setting.
Defend Pinnacle Live contracts and partnerships against competitors and stay informed about industry trends and emerging technologies.
Provide the COO, CEO, and Board with leadership insight on market trends, risks, and opportunities.
Depending on portfolio size, carry out supervisory responsibilities such as interviewing, hiring, training, assigning and directing work, coaching, appraising performance, rewarding or disciplining employees, and resolving complaints and problems.