Senior Vice President, Delivery West

Pinnacle Live•Arlington Heights, IL

1d•$185,000 - $200,000

About The Position

The Senior Vice President of Delivery West leads Pinnacle Live’s hotel venue operations across the Western United States. The role directly leads Market Directors and provides enterprise-level leadership to drive financial performance, operational excellence, talent development, and long-term strategic growth. As a member of Pinnacle Live’s leadership team, the SVP shapes the West Division strategy and serves as the primary liaison with hotel owners, General Managers, brand leaders, and Asset Managers. The position ensures the company’s audiovisual services deliver measurable value and competitive advantages for hotel partners. It partners closely with the COO to execute in alignment with the CEO’s vision and help the business scale effectively and sustainably. The role has full P&L ownership across the division, including revenue growth, profitability, EBITDA performance, forecasting, pricing, commission strategies, and capital expenditure alignment. It oversees hotel partnerships and contracts, service delivery, operational standards, resources, equipment, inventory, and client satisfaction. The SVP also supports divisional and national growth, competitive positioning, and cross-functional coordination. The position directly leads Market Directors and indirectly oversees Venue Directors, Regional Business Partners, and AV teams. It is responsible for leadership development, recruitment, retention, training, succession planning, and fostering an inclusive, customer-centric culture. Travel within the Western Region is required up to 50%. The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.; extended business hours and weekends are required.

Requirements

Bachelor’s degree in Business, Communications, or a related field.
15 or more years of progressive leadership experience in Hospitality, Audiovisual, or Live Events.
8 or more years of multi-region leadership with direct P&L accountability.
Proven track record negotiating and managing enterprise hotel contracts and ownership relationships.
Strong background in operational excellence, financial strategy, and customer experience.
Familiarity with forecasting, CRM, and enterprise planning tools.
Excellent communication and presentation skills, with leadership-level influence.

Nice To Haves

MBA.

Responsibilities

Define and execute, with the COO, the multi-year strategy for hotel venue operations across the Western Division in alignment with enterprise goals and the CEO’s vision.
Own divisional P&L performance and drive revenue growth, profitability, and EBITDA flow-through.
Oversee forecasting, pricing, commission strategies, and capital expenditures to maximize financial performance and align investments with ROI expectations and hotel partner needs.
Review divisional financial performance with the COO and lead quarterly business reviews with Market Directors.
Review and approve cost-control reports, staffing models, and resource allocation.
Monitor and report KPIs, analyze venue performance against benchmarks, and drive improvement and replication of best practices.
Serve as the Western Division leadership liaison with hotel ownership groups, General Managers, brand executives, and Asset Managers.
Monitor hotel contracts, track strategic account renewal dates, and negotiate favorable terms.
Position audiovisual services as a strategic driver of hotel success and represent Pinnacle Live in industry boards, forums, associations, and leadership committees.
Work with Strategic Accounts to meet brand performance expectations and support customer retention.
Coordinate with Sales and Strategic teams on annual hotel events and industry associations.
Resolve escalated client issues with urgency and leadership presence.
Oversee daily in-house AV services and production-level events, ensuring consistent quality, safety, and brand standards.
Establish and implement venue operations policies, practices, standards, security measures, and SOPs; recommend improvements and updates.
Optimize gear, labor, logistics, warehouse support, inventory allocation, equipment lifecycle management, and warehouse coordination.
Use data, KPIs, and customer feedback to improve performance and client satisfaction.
Partner with Sales leadership to develop pipelines from venue sales into Pinnacle Live Productions and Edge by Pinnacle Live, and pursue cross-division growth opportunities.
Coordinate with Business Operations and support functions including Learning & Development, Recruiting, Procurement, Rigging, Power, and Internet on standards, SOPs, OSHA and life safety, and process improvement.
Act as a Change Management Ambassador and maintain alignment between venue teams and corporate support functions.
Directly lead Market Directors and indirectly oversee Venue Directors, Regional Business Partners, and AV teams across the Western Division.
Mentor Market and Venue Directors, develop future leaders, and build a leadership bench of Venue Directors and Event Technology Managers.
Champion Pinnacle Live’s brand, culture, values, recruitment, retention, training, succession planning, inclusion, and customer-centric performance.
Work with the SVPs of the Central and East Divisions to maintain consistency across national venue operations and advocate for Senior Venue Directors and their teams.
Expand market share, support national Sales and Marketing initiatives, and approve major divisional proposals and pricing in coordination with Sales and Partnerships.
Support the venue growth strategy by identifying potential targets, participating in the sales process as needed, and jointly setting financial goals.
Defend Pinnacle Live contracts and partnerships against competitors and monitor industry trends and emerging technologies.
Provide market, risk, and opportunity insights to the COO, CEO, and Board.
Depending on portfolio size, interview, hire, train, plan, assign, coach, mentor, direct, and appraise employees; reward or discipline employees and address complaints and problems.