Senior Vice President, Client Service Executive
About The Position
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Service Delivery Manager to join our BNY Data & Analytics team. This role is located in Boston In this role, you’ll make an impact in the following ways: Act as the primary client contact for service delivery, ensuring alignment with agreed project needs and operational requirements Manage the end-to-end delivery of services, including monitoring service levels, resolving issues, and coordinating with internal teams to meet client expectations Drive continuous improvement by identifying opportunities to enhance processes, efficiency, and client satisfaction Serve as the escalation point for client concerns, ensuring timely resolution and proactive communication
Requirements
- Bachelor’s degree in Business, Information Technology, or a related field (or equivalent work experience)
- 7-10 years experience
- Proven experience in service delivery management, client relationship management, or project management within a technology or managed services environment
- Strong understanding of Data & Analytics operational models, with the ability to translate technical issues into business terms for clients
- Demonstrated success in managing escalations and influencing cross-functional teams to achieve service excellence
- Experience in leading and mentoring teams, fostering a culture of accountability, collaboration, and continuous improvement
Responsibilities
- Act as the primary client contact for service delivery, ensuring alignment with agreed project needs and operational requirements
- Manage the end-to-end delivery of services, including monitoring service levels, resolving issues, and coordinating with internal teams to meet client expectations
- Drive continuous improvement by identifying opportunities to enhance processes, efficiency, and client satisfaction
- Serve as the escalation point for client concerns, ensuring timely resolution and proactive communication
Benefits
- highly competitive compensation
- benefits
- wellbeing programs
- access to flexible global resources and tools
- generous paid leaves
- paid volunteer time
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What This Job Offers
Job Type
Full-time
Career Level
Senior
