Senior Vice President, Client Service Executive

BNY Mellon

11d•Onsite

About The Position

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about. We’re seeking a future team member for the role of Senior Client Service Manager to join our Client Service team. This role is located in Boston. In this role, you’ll make an impact in the following ways: Serve as a senior point of contact to Major clients on moderately complex service issues and assist in developing strategy to deliver world-class client service across products or platforms. Collaborate with clients and influence internal stakeholders to align client needs with BNY's commercial strategy. Proactively partner with Client Service Data, Insights & Analytics to improve service by identifying trends, themes, and opportunities. Drive and manage end-to-end client service delivery model for Major clients, including participation in strategy development, monitoring client satisfaction, and evolving the client service model.

Requirements

Bachelor’s degree or the equivalent combination of education and experience is required.
7-10 years of total work experience in an operational area and/or client services preferred.
Proven ability to manage moderately complex client issues and act as a central point of contact across multiple internal partners.
Strong skills in client relationship management, service delivery, and influencing cross-functional teams.

Nice To Haves

MBA preferred.

Responsibilities

Serve as a senior point of contact to Major clients on moderately complex service issues and assist in developing strategy to deliver world-class client service across products or platforms.
Collaborate with clients and influence internal stakeholders to align client needs with BNY's commercial strategy.
Proactively partner with Client Service Data, Insights & Analytics to improve service by identifying trends, themes, and opportunities.
Drive and manage end-to-end client service delivery model for Major clients, including participation in strategy development, monitoring client satisfaction, and evolving the client service model.