Senior Vice President, Client Service Executive
About The Position
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Service Delivery Manager to join our BNY Data & Analytics team. This role is located in Boston.
Requirements
- Bachelor’s degree in Business, Information Technology, or a related field (or equivalent work experience), 7-10 years experience
- Proven experience in service delivery management, client relationship management, or project management within a technology or managed services environment
- Strong understanding of Data & Analytics operational models, with the ability to translate technical issues into business terms for clients
- Demonstrated success in managing escalations and influencing cross-functional teams to achieve service excellence
- Experience in leading and mentoring teams, fostering a culture of accountability, collaboration, and continuous improvement
Responsibilities
- Act as the primary client contact for service delivery, ensuring alignment with agreed project needs and operational requirements
- Manage the end-to-end delivery of services, including monitoring service levels, resolving issues, and coordinating with internal teams to meet client expectations
- Drive continuous improvement by identifying opportunities to enhance processes, efficiency, and client satisfaction
- Serve as the escalation point for client concerns, ensuring timely resolution and proactive communication
Benefits
- highly competitive compensation
- benefits
- wellbeing programs
- access to flexible global resources and tools
- generous paid leaves
- paid volunteer time
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What This Job Offers
Job Type
Full-time
Career Level
Senior
