Senior UX Researcher

Allegis Group•Hanover, MD

16h•Onsite

About The Position

Allegis Group is a global leader in the talent acquisition industry, ranking as the fourth largest talent solutions company worldwide. Our core operating companies include Aerotek, TEKsystems, Aston Carter, and Actalent. The UX team is dedicated to supporting a suite of enterprise platforms designed to connect candidates with suitable jobs, assist recruiters in finding the right talent for client companies, empower Allegis employees to better serve clients and candidates, enable sales teams to engage clients more consultatively, and enhance candidate discoverability across our platforms. At Allegis Group, you will find a supportive leadership that prioritizes company culture and work-life balance, alongside continuous investment in innovation within the staffing and services industry. We are seeking a senior mixed-methods UX Researcher with extensive experience in enterprise environments, capable of leading high-impact research to inform product strategy, service design, and user experience decisions. This role is an individual contributor and player-coach position, requiring strong hands-on expertise in discovery and validation research, alongside the ability to lead and develop other researchers, shape research direction, and collaborate effectively with Product, Design, Architecture, and business stakeholders. Your work will focus on understanding our employees, customers, and job applicants, as well as the business processes, workflows, and service dependencies within and outside our products, to identify opportunities, risks, and unmet needs that shape product strategy and experience quality. You will lead complex research initiatives from problem framing and concept validation to iterative product improvement, working closely with UX researchers, UX designers, product managers, architecture partners, business and operational stakeholders, and senior leaders.

Requirements

8+ years of experience conducting UX research in complex digital product or enterprise environments, using qualitative-leaning or mixed-methods approaches.
Strong depth in discovery research, including problem framing, exploratory interviews, workflow analysis, journey mapping, and foundational research.
Strong depth in validation research, including concept evaluation, prototype testing, usability studies, and decision-oriented evaluative research.
3+ years of experience leading, mentoring, or directly managing researchers or research teams.
Demonstrated ability to shape research strategy, prioritize high-impact work, and connect findings to product, design, and business decisions.
Strong strategic research skills, including executive communication, storytelling, facilitation, stakeholder management, and business and product acumen.
Experience influencing senior leaders and cross-functional partners in matrixed organizations.
Bachelor’s degree in a related field or equivalent practical experience; advanced degree in HCI, Psychology, Anthropology, Human Factors, Sociology, Cognitive Science, Information Science, or a related discipline preferred.
Discovery research
Validation and evaluative research
Research strategy and prioritization
Stakeholder management and executive communication
People leadership and coaching
End-to-end experience across the research lifecycle, including framing, planning, recruiting, moderation, analysis, synthesis, storytelling, and activation.
Experience leading research in ambiguous problem spaces and helping teams decide what to build, why it matters, and how to validate it.
Strong command of a broad set of methods across foundational and evaluative research, and judgment in choosing the right level of rigor.
Experience working in large, fast-paced software development environments at enterprise scale.
Experience facilitating workshops, co-creation sessions, and cross-functional alignment discussions.
Ability to identify patterns across studies, products, and journeys, and turn them into strategic opportunities.
Experience handling confidential information and escalating issues when appropriate.
Strong organizational skills, attention to detail, and the ability to manage multiple priorities through self-direction and team leadership.
Experience improving research practice through mentorship, templates, standards, or research operations habits.

Nice To Haves

3+ years of people or team management responsibility is preferred.
Experience influencing research prioritization, vendor usage, and resourcing decisions is preferred.
A portfolio demonstrating past work experience and deliverables, such as research plans, frameworks, reports, readouts, journey maps, and strategic recommendations.

Responsibilities

Lead discovery efforts to define the right problems to solve, uncover unmet user needs, and shape product direction.
Design and execute validation studies that reduce risk before launch and confirm whether concepts, workflows, and designs are meeting user and business needs.
Identify research questions, assumptions, and decision points for teams and leaders.
Build research plans and roadmaps that align methods to business goals, product maturity, timeline, and risk.
Drive high-quality execution from recruitment through moderation, synthesis, readout, and activation of findings.
Translate research into clear recommendations, prioritization inputs, and strategic direction.
Select the right method or combination of methods based on the decision at hand, balancing speed, rigor, and impact.
Synthesize qualitative and quantitative data from multiple sources into actionable insights that directly influence design, product, and business decisions.
Lead workshops, working sessions, and stakeholder discussions to align teams on opportunities, risks, and next steps.
Elevate research quality, consistency, and operational excellence through templates, coaching, and best practices.
Mentor researchers in study design, analysis, storytelling, and stakeholder engagement.
Partner with cross-functional leaders to ensure research is embedded early in planning and continues through validation and iteration.
Contribute to research prioritization, roadmap planning, and team capacity decisions.

Benefits

Medical, dental & vision
Hospital plans
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
Company paid Short and long-term disability
Health & Dependent Care Spending Accounts (HSA & DCFSA)
Transportation benefits
Employee Assistance Program
Tuition Assistance
Time Off/Leave (PTO, Allegis Group Paid Family Leave, Parental Leave)