UX Researcher

Optimum•Town of Oyster Bay, NY

About The Position

We're seeking a passionate and experienced UX Researcher to join our Product Design and Research team and drive human-centered design decisions. As a UX Researcher you'll be responsible for conducting generative and evaluative research to understand user behavior, preferences, and needs, translating findings into actionable insights to enhance our products’ usability and overall user experience. We’re a data-driven design shop, and we believe that a deep understanding of our users is the key to our success. Your work will be at the heart of all we do, and you’ll be part of a team of talented UX/UI Designers eager for user insights.

Requirements

Bachelor's degree in Human-Computer Interaction, Psychology, Anthropology, or related fields. Or, equivalent depth and breadth of experience in the field
Experience (3 years or more) in UX research or a similar role within product development
Proficiency in conducting research using a variety of methodologies and tools such as surveys, interviews, usability testing, and analytics, including a thorough knowledge of when and how to apply them as the needs of a project dictate
Comfortable working collaboratively and independently in a fast-paced, dynamic environment
Project management and organizational skills
Strong analytical and problem-solving skills with the ability to translate data into clear and actionable insights
Experience engaging with stakeholders, managing expectations, and advocating for the incorporation of research findings into product and design decisions
Understanding of both responsive web and native mobile app design, including research principles and best practices
Experience with design thinking principles and demonstrated empathy as a driver of innovation
Eager to learn and open to feedback and mentorship
Track record of delivering research within an Agile framework
Familiarity with AI Tools and AI First mindset

Nice To Haves

Master's Degree in Human-Computer Interaction, Psychology, Anthropology or related fields
5 years or more in UX research or a similar role within product and software development
Some experience with UX/UI design tools such as Sketch, Adobe XD, or Figma, especially with regards to prototyping for research purposes

Responsibilities

Develop research plans, employing various methodologies such as semi-structured interviews, surveys, diary and ethnographic studies, usability tests, and analytics to achieve research goals and answer research questions
Collect qualitative and quantitative data to uncover user pain points, needs, and behaviors, as well as feedback on product features and interfaces, ensuring a deep understanding of user needs
Analyze data gathered from research activities, derive meaningful insights, and present findings to cross-functional teams to guide product decisions
Embed within 1-2 scrum teams and work closely with the UX Research Manager and product managers, designers, engineers, and other stakeholders to identify, and advocate for, high impact user research and ensure that research guides our prioritization and strategic roadmaps
Develop user personas, journey maps, and other artifacts based on research findings, encouraging and enabling the team to empathize with users and design solutions that meet their needs
Stay updated with industry trends, best practices, and emerging technologies in UX research, contributing innovative ideas to enhance the overall user experience
Engage with the broader Research team, working on internal Research Ops projects, and collaborating to enable mutual growth and development through feedback and thought partnership