UX Researcher

Prosper•San Francisco, CA

About The Position

We're seeking a UX Researcher to lead research initiatives that connect us deeply with our users and uncover insights that drive meaningful product improvements. As a member of our product organization, you'll help shape our UX strategy and collaborate with cross-functional teams to ensure user-centered decision making across the organization. You'll be responsible for executing research best practices, selecting appropriate methodologies for complex problems, and translating research insights into product recommendations that align with business objectives. Your expertise will help ensure we're building the right solutions that address real user needs and pain points.

Requirements

Bachelor's degree in Human-Computer Interaction, Statistics, Economics, Psychology, Anthropology, Cognitive Science or related field, or equivalent industry experience
5+ years of UX Research experience from planning to execution, with demonstrated impact on product decisions. Or 3+ years of experience with a Master’s degree.
Knowledge of various research methodologies and when to apply them effectively
Strong cross-functional partnership skills
Excellent communication skills with ability to translate research findings into compelling stories and actionable recommendations
Experience with research repository tools (e.g., Dovetail) and participant recruitment platforms
Comfort working in an agile environment and adapting research approaches to support rapid iteration
Ability to balance strategic research initiatives with tactical needs
Experience collaborating with data analysts to connect qualitative insights with quantitative metrics
Willingness to manage parts of ResearchOps and self-serve recruitment

Nice To Haves

A work history in the financial services industry is preferred
Proficiency with analytics software like Heap, Posthog, or similar is preferred

Responsibilities

Execute a variety of research methods including qualitative interviews, usability testing, contextual inquiry, journey mapping, surveys, and quantitative benchmarking
Design and implement comprehensive research plans for complex projects in a fast-moving environment
Regularly present at Town Hall and All Tech meetings
Synthesize research findings into actionable insights and effectively communicate them to stakeholders
Collaborate with design, product, marketing, and engineering teams to incorporate user insights throughout the product development process
Expand our research repository to make insights accessible and usable by the broader organization
Partner with analytics teams to combine qualitative insights with quantitative data for a holistic view of user behavior
Proactively identify research opportunities that could improve product strategy and user experience
Advocate for user needs in strategic planning and prioritization discussions