Senior UX Researcher

Thomson Reuters Holdings • Frisco, NY

4d • Hybrid

About The Position

Thomson Reuters is hiring a Senior UX Researcher to join its UX Research team. The role is embedded within a core product area and develops subject matter expertise while delivering research that informs product strategy and design decisions. The researcher helps teams better understand users, address customer pain points, and measure product experiences across a broad set of experiences and modalities.

The Senior UX Researcher determines and conducts appropriate qualitative and quantitative research, leads exploratory and tactical studies, synthesizes evidence into actionable insights, and collaborates with multidisciplinary teams in an agile software development process. The position also contributes to UX standards and practices, mentors researchers as needed, and uses generative AI tools to improve research workflows.

The role uses a flexible hybrid work model. Eligible office locations include New York City, San Francisco, Los Angeles, Irvine, McLean, and Washington, DC. Compensation depends on location: the listed range for specified eligible locations is $117,700–$218,600 USD; for other eligible U.S. locations, the range is $102,200–$189,800 USD. The role may also be eligible for an annual bonus based on enterprise and individual performance.

Requirements

• Master's degree or higher in Cognitive Psychology, Human-Computer Interaction, User Experience, Human Factors, Engineering Psychology, Interactive Design, or a related discipline, or equivalent industry experience; candidates with a bachelor's degree and strong demonstrated industry experience will also be considered.
• At least 5 years of UX research experience.
• Experience conducting UX research on B2B SaaS solutions.
• Experience conducting exploratory/generative and tactical research, including moderated and unmoderated usability and concept testing.
• Experience conducting qualitative and quantitative research throughout an agile development process.
• Strong analytical and problem-solving skills, including planning, prioritizing, conducting, analyzing, and communicating research across varied contexts and stakeholder levels, including senior leadership.
• Excellent verbal and written communication skills, with the ability to build compelling research narratives and communicate insights to cross-functional teams and leadership.
• Ability to work independently with minimal administrative overhead while remaining communicative and collaborative with the manager and stakeholders.
• Experience with data analytics to inform UX research direction.

Nice To Haves

• A portfolio is a nice-to-have; candidates will be expected to present at least one strong past project during the interview process.
• Applied experience using generative AI tools to accelerate UX research workflows is a strong asset.

Responsibilities

• Determine and recommend effective, efficient user-centered qualitative and quantitative research approaches that meet business needs and objectives.
• Lead exploratory and generative research, including discovery studies that frame problem spaces, identify user needs, and inform next steps.
• Plan, design, and execute tactical research such as usability and concept testing using moderated and unmoderated methods.
• Monitor UX project execution, including establishing and tracking UX project metrics and product scorecards.
• Develop foundational UX research artifacts, such as user journeys, behavioral archetypes, and heuristic guidelines.
• Synthesize qualitative and quantitative data to inform product and design decisions.
• Collaborate with UX designers, content writers, product and development teams, and stakeholders within an agile software development process.
• Support, partner with, and influence multidisciplinary teams and leaders to execute UX projects.
• Use generative AI tools to accelerate and enhance research workflows and processes.
• Take initiative and drive projects independently from beginning to end.
• Maintain current knowledge of research techniques, tools, and AI-driven UX practices, and take ownership of professional development.
• Mentor and assist UX Researchers as needed.
• Advocate for user-centered, evidence-based product development while balancing business needs.
• Contribute to and refine departmental UX standards and practices.

Benefits

• Flexible vacation and flexible work arrangements, including work from anywhere for up to 8 weeks per year.
• Two company-wide mental health days off and access to the Headspace app.
• Retirement savings plan, including a competitive 401(k) plan with company match.
• Tuition reimbursement.
• Employee incentive programs and potential annual bonus.
• Health, dental, vision, disability, and life insurance.
• Paid holidays, sick and safe paid time off, parental leave, and sabbatical leave.
• Fitness reimbursement and resources for mental, physical, and financial wellbeing.
• Two paid volunteer days off annually and opportunities for pro-bono consulting and ESG initiatives.
• Flexible Spending and Health Savings Accounts.
• Commuter benefits.
• Adoption and surrogacy assistance.
• Employee Stock Purchase Plan.
• Optional hospital, accident and sickness insurance; optional life and AD&D insurance; group legal and identity theft protection; and access to a 529 Plan.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior