Senior UX Researcher
About The Position
H&R Block is seeking a Senior UX Researcher to drive continuous discovery across multiple digital product teams. The role shapes user experiences through ongoing research, actionable insights, and collaboration with cross-functional partners, helping simplify financial decisions and build client confidence. The researcher partners with product teams to plan and prioritize research, conducts regular moderated interviews and usability testing, and engages customer segments to validate concepts and uncover needs. They synthesize findings into recommendations, advise on research priorities across product teams and platforms, and share results through knowledge management systems to support team learning. The role works closely with product managers, designers, and other stakeholders to align research with business goals, and may support additional teams or initiatives as assigned. The listed annual pay range is $100,400 to $150,600. Pay decisions depend on job-related factors, including experience, education, skills, performance, and work location. Eligible associates may participate in incentive compensation or short-term incentive plans.
Requirements
- Bachelor’s degree in a related field, or equivalent through a combination of education and related work experience.
- Passion for understanding and helping customers.
- Command of a broad set of qualitative and user-centered design research methods, such as usability testing, ethnography, focus groups, and diary studies.
- Experience using a range of UX research software and tools, such as UserTesting.com, Medallia, Qualtrics, and Morae.
- Experience using design thinking approaches in research and product design to drive innovation.
- Knowledge of quantitative research methods and statistical concepts.
- At least 5 years of related work experience.
- Strong communication and presentation skills.
Responsibilities
- Partner with product teams to co-create research plans and prioritize learning objectives.
- Conduct weekly or bi-weekly moderated user interviews and usability tests using UserTesting.com or similar platforms.
- Engage a range of customer segments to validate concepts and uncover user needs.
- Analyze and synthesize research findings into actionable insights and recommendations.
- Deliver regular research summaries and next-step recommendations to stakeholders.
- Advise on research priorities across multiple product teams, potentially including web, mobile, AI-driven, and retail systems.
- Flexibly support additional teams or initiatives as assigned.
- Work with product managers, designers, and other stakeholders to ensure research is actionable and aligned with business goals.
- Share findings in knowledge management systems and facilitate team learning.
Benefits
- Competitive pay
- Comprehensive benefits
- Medical and prescription drug coverage for qualifying associates and eligible dependents
- H&R Block Retirement Savings Plan (401(k) Plan)
- Employee Assistance Program
- (Virtual) fitness center programs
- Associate discount program
- Business Travel Accident Insurance
- Associate Tax Prep benefit
- Possible participation in incentive compensation or short-term incentive plans
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
