Senior UX Designer (Hybrid)

Rewards Network•Chicago, IL

2d•$150,000 - $175,000•Hybrid

About The Position

The UX Designer owns end-to-end design across the experiences connecting our 25M+ dining members with 20,000+ partner restaurants, plus the merchant tools restaurants use to connect. Translates member behavior, merchant needs, and partner brand standards into intuitive, accessible experiences across consumer and merchant websites and apps. This is a hands-on IC role for a Figma-fluent designer who uses AI to move faster without losing craft, and has strong opinions on consumer loyalty and B2B SaaS product experience. This designer is our first dedicated UX hire (so an ownership mindset is a must) and will stand up the design system, processes, and standards we rely on going forward – working lean by building on established design-system foundations rather than bespoke work wherever possible. This is a hybrid position that requires in office presence 3 days a week (Tuesday-Thursday) in Chicago.

Requirements

Bachelor’s in Design, HCI, Visual Design, or related field — or equivalent experience.
8+ years of UX / product design shipping consumer or B2B SaaS products across native (iOS/Android) and web platforms.
Designed within external partner brand standards (airline, hotel, retail, financial loyalty/membership, or similar) where guidelines aren’t yours to set.
Significantly contributed to or owned a design system at scale using Figma.
Product instincts and user empathy.
AI-assisted design fluency; clear on where AI helps and where it doesn’t.
User-centered design: research, usability testing, heuristic evaluation, journey mapping, prototyping.
Visual craft: typography, color, layout, hierarchy, motion.
WCAG 2.1 AA in practice.
Agile delivery tools: JIRA, Confluence, FigJam/Miro, Maze/UserTesting.
Can present and defend design decisions to leadership and partners.

Nice To Haves

Experience designing Loyalty, rewards, AI, gamification, or habit-forming products.
Industry experience with B2B SaaS, restaurant, dining, hospitality, or partnerships-driven businesses.
Experimentation programs (A/B testing) and behavioral data informing design.
Front-end fundamentals (HTML, CSS, basic JS; familiarity with React / Reactive Native a plus) sufficient to collaborate with engineers.
AI tools (Figma AI, generative image, LLM-based design/content) used in a real product workflow.

Responsibilities

Develop and maintain back-end features for web applications using modern languages and frameworks.
Design and build scalable, maintainable system architectures, including RESTful microservices.
Integrate and manage relational databases to ensure efficient data storage and retrieval.
Implement event-driven and streaming solutions to support real-time data processing.
Write high-quality, well-tested code to ensure reliability, performance, and scalability.
Partner with cross-functional teams to deliver solutions aligned with business goals and timelines.
Ensure security best practices are embedded across back-end systems and data flows.
Contribute to continuous improvement of development processes, tools, and best practices.
Own UX end-to-end for complex consumer and merchant products — discovery through dev handoff and post-launch iteration.
Partner with Product and Engineering on both a near-term roadmap and a long-term strategic vision, balancing user needs with business, technical, and compliance constraints.
Plan and run user research — discovery, usability tests, concept tests — and iterate from telemetry and qualitative feedback.
Translate business goals and user insights into flows, IA, and interaction patterns.
Own and evolve the design system across consumer and merchant surfaces; building a design-system framework and reserving customer design for genuinely new or distinctive features; raise the quality bar across design, research, and content while streamlining process.
Present design work, methodology, and value to executive leadership and cross-functional partners; secure buy-in for solution direction.
Collaborate with Engineering through build and design QA; align in-product experience with Marketing/Lifecycle and partner brand standards.
Mentor peers, set elevated standards for design quality, and drive knowledge sharing across the org.
Design to WCAG 2.1 AA by default; fluent in Figma.

Benefits

Competitive Time Off Benefits: including flexible PTO, 11 company holidays, and parental leave.
Generous dining reimbursement when you dine with our restaurant clients
401(k) plan with a company match
Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)
Partnership with Rx n Go, offering certain prescriptions for free
Two dental plan options and a vision plan
Flexible Spending Accounts and a pre-tax commuter benefit program
Accident, Critical Illness, and Hospital Indemnity Insurance Plans
Short Term and Long Term disability
Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance
Employee Life Assistance Program