Senior UX Designer

CNX•Omaha, NE

1d•$92,250 - $104,000•Onsite

About The Position

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. We are looking for a Senior UX Designer to join our team in Omaha, NE. This role requires an experienced UX professional who can lead user-centered design initiatives, collaborate across cross-functional teams, and solve complex business and customer problems. You will work across the full UX lifecycle, including user research, UX strategy, interaction design, visual design, prototyping, and usability testing. The ideal candidate will have strong expertise in UI and responsive/mobile design, visual design, qualitative and quantitative research, and Figma or similar prototyping tools. This person should also be skilled in applying design systems and WCAG accessibility standards to create intuitive, scalable, and accessible digital experiences.

Requirements

7–15 years of UX design experience
Strong UI and responsive/mobile design skills
Expertise in visual design and usability testing
Experience with qualitative and quantitative user research
Proficiency with Figma or similar prototyping tools
Strong written and verbal communication skills
Experience applying design systems and WCAG accessibility standards
Experience leading design projects

Nice To Haves

Experience guiding development teams to execute UX designs
Experience facilitating workshops with large stakeholder groups
Familiarity with Material Design or similar design systems
Experience with research repositories such as Dovetail
Analytics and data interpretation skills
Experience presenting to executives
Knowledge of AI-assisted design tools such as Figma AI, Adobe Sensei, and Microsoft Copilot
Ability to use AI tools for content generation, workflow automation, and design ideation
Understanding of AI’s impact on UX workflows, user behavior, and ethical design

Responsibilities

Lead UX design efforts from discovery through final delivery
Plan and conduct qualitative and quantitative user research
Create user flows, wireframes, mockups, and high-fidelity prototypes
Conduct usability testing and apply findings to improve designs
Design responsive experiences across desktop and mobile platforms
Apply design systems and WCAG accessibility standards
Collaborate with product managers, developers, delivery teams, and business stakeholders
Present design rationale and influence decision-making with clear recommendations
Support implementation by guiding teams on UX design execution
Provide critiques, mentor junior designers, and contribute to team design quality