Senior UX Designer (Hybrid)

Rewards Network • Chicago, IL

1d • Hybrid

About The Position

Rewards Network is seeking a Senior UX Designer to own end-to-end design across experiences connecting their 25M+ dining members with 20,000+ partner restaurants, as well as the merchant tools restaurants use to connect. This role involves translating member behavior, merchant needs, and partner brand standards into intuitive, accessible experiences across consumer and merchant websites and apps. This is a hands-on individual contributor role for a Figma-fluent designer who uses AI to enhance speed without compromising craft, and possesses strong opinions on consumer loyalty and B2B SaaS product experience. As the first dedicated UX hire, this designer will establish the design system, processes, and standards for the company, focusing on lean operations by building on established design-system foundations. This is a hybrid position requiring in-office presence three days a week (Tuesday-Thursday) in Chicago.

Requirements

• Bachelor's in Design, HCI, Visual Design, or related field — or equivalent experience.
• 8+ years of UX / product design shipping consumer or B2B SaaS products across native (iOS/Android) and web platforms.
• Designed within external partner brand standards (airline, hotel, retail, financial loyalty/membership, or similar) where guidelines aren’t yours to set.
• Significantly contributed to or owned a design system at scale using Figma.
• Product instincts and user empathy.
• AI-assisted design fluency; clear on where AI helps and where it doesn’t.
• User-centered design: research, usability testing, heuristic evaluation, journey mapping, prototyping.
• Visual craft: typography, color, layout, hierarchy, motion.
• WCAG 2.1 AA in practice.
• Agile delivery tools: JIRA, Confluence, FigJam/Miro, Maze/UserTesting.
• Can present and defend design decisions to leadership and partners.

Nice To Haves

• Experience designing Loyalty, rewards, AI, gamification, or habit-forming products.
• Industry experience with B2B SaaS, restaurant, dining, hospitality, or partnerships-driven businesses.
• Experimentation programs (A/B testing) and behavioral data informing design.
• Front-end fundamentals (HTML, CSS, basic JS; familiarity with React / Reactive Native a plus) sufficient to collaborate with engineers.
• AI tools (Figma AI, generative image, LLM-based design/content) used in a real product workflow.

Responsibilities

• Develop and maintain back-end features for web applications using modern languages and frameworks.
• Design and build scalable, maintainable system architectures, including RESTful microservices.
• Integrate and manage relational databases to ensure efficient data storage and retrieval.
• Implement event-driven and streaming solutions to support real-time data processing.
• Write high-quality, well-tested code to ensure reliability, performance, and scalability.
• Partner with cross-functional teams to deliver solutions aligned with business goals and timelines.
• Ensure security best practices are embedded across back-end systems and data flows.
• Contribute to continuous improvement of development processes, tools, and best practices.
• Own UX end-to-end for complex consumer and merchant products — discovery through dev handoff and post-launch iteration.
• Partner with Product and Engineering on both a near-term roadmap and a long-term strategic vision, balancing user needs with business, technical, and compliance constraints.
• Plan and run user research — discovery, usability tests, concept tests — and iterate from telemetry and qualitative feedback.
• Translate business goals and user insights into flows, IA, and interaction patterns.
• Own and evolve the design system across consumer and merchant surfaces; building a design-system framework and reserving customer design for genuinely new or distinctive features; raise the quality bar across design, research, and content while streamlining process.
• Present design work, methodology, and value to executive leadership and cross-functional partners; secure buy-in for solution direction.
• Collaborate with Engineering through build and design QA; align in-product experience with Marketing/Lifecycle and partner brand standards.
• Mentor peers, set elevated standards for design quality, and drive knowledge sharing across the org.
• Design to WCAG 2.1 AA by default; fluent in Figma.

Benefits

• Comprehensive benefits package
• Competitive Time Off Benefits: including flexible PTO, 11 company holidays, and parental leave.
• Generous dining reimbursement when you dine with our restaurant clients
• 401(k) plan with a company match
• Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)
• Partnership with Rx n Go, offering certain prescriptions for free
• Two dental plan options and a vision plan
• Flexible Spending Accounts and a pre-tax commuter benefit program
• Accident, Critical Illness, and Hospital Indemnity Insurance Plans
• Short Term and Long Term disability
• Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance
• Employee Life Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior