Senior UX Designer

Appnovation Technologies•New York, NY

About The Position

Join forces with Appnovation to deliver high-impact results for one of our key strategic partners - a global leader in their field. This engagement offers a unique vantage point into a world-class organization with exceptional opportunities for professional growth and long-term career advancement. At our partner organization, the mission is to create breakthroughs that change patients’ lives, and the company has recently rebuilt its entire technology operating model to deliver on it. The organization is becoming AI-native and agentic-supported, placing enterprise AI platforms in the hands of all 80,000 colleagues. For a designer, this is a rare, career-defining moment: a historic 177-year-old company rewiring itself around AI, feedback loops measured in days, and design decisions that shape how an entire company works and how medicines reach patients. We are seeking an innovative Manager, AI-First Design to help build these transformative platforms. In this hands-on and execution-focused individual contributor role, you will design from inside the team—working daily with engineers, experience architects, and product owners. You will move AI-native digital products from concept to real applications, leveraging AI tools and an internal design system to dramatically shorten traditional design cycles. You will make day-to-day design decisions, surface larger strategic tradeoffs to leadership, and grow your fluency in how LLM-enabled systems behave, communicate, and act.

Requirements

4-6 years of progressive UX design experience with a track record of contributing to high-impact digital products.
Solid experience working with AI-driven design tools and platforms, with a growing understanding of how to leverage them for rapid prototyping.
Experience designing Conversational UX (chat and/or voice) components, including dialog flows, conversation state, and repair/fallback patterns.
Exposure to designing Agentic AI workflow components (systems that take actions via tools/functions), including human-in-the-loop controls and safe failure modes.
An "AI-first" mindset with a strong willingness to adopt augmented workflows to accelerate delivery cycles.
Experience working within fast-paced, iterative environments, contributing to MVPs and proof-of-concepts under tight deadlines.
Experience contributing to design systems, ensuring high-quality design execution and WCAG 2.1 AA accessibility compliance.
A portfolio demonstrating system-level thinking, AI-powered experiences, and rapid prototyping techniques.

Nice To Haves

Background in designing for AI-driven user experiences or technologies in complex, dynamic environments.
Strong product design experience (beyond UI) partnering with Product and Engineering to shape scope and define outcomes.
Familiarity with front-end development principles and technical constraints.
Exposure to responsible AI UX patterns (transparency/disclosures, explainability cues, privacy boundaries, and trust/safety guardrails).
Previous experience designing within the healthcare or pharmaceutical sectors.
Exposure to AI experience evaluation approaches (conversation quality testing and scenario-based risk testing).

Responsibilities

Work as an engaged, hands-on contributor within a cross-functional pod (engineers, experience architects, and product owners). Deliver rapid prototypes and digital products for assigned priority projects using AI-driven design tools.
Partner directly with Product and Engineering to iterate on MVPs and proof-of-concepts, validating business ideas within days.
Design core components of Agentic AI experiences where systems plan, make decisions, call tools, and complete multi-step workflows with humans in the loop. Contribute end-to-end to Conversational UX (dialog flows, conversation state, turn-taking, confirmations, error recovery, escalation, and safe fallback behaviors).
Apply and help refine assistant behavior patterns (tone, grounded responses, refusal patterns, transparency cues, and trust-building interactions).
Build dynamic, interactive prototypes optimized for cross-platform use, simulating agent behavior rather than static screens to validate workflows and surface risks quickly.
Apply and extend the internal design system, contributing feedback on AI-first patterns and maintaining consistency across prototypes.
Build clear design documentation for assigned work (templates, components, specifications) and leverage AI tools to streamline developer handoff.
Ensure accessibility compliance (WCAG 2.1 AA) across all designs, applying inclusive design practices for diverse user needs.
Help frame problems, contribute to hypotheses, and connect design decisions directly to measurable outcomes (adoption, task success, time-to-resolution, trust, and quality indicators).