Senior UX Designer
About The Position
We're Concentrix, a global technology and services leader that powers the world’s best brands. We are solution-focused, tech-powered, and intelligence-fueled, acting as the intelligent transformation partner that helps companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries. The Concentrix Technical Products and Services team is the driving force behind our transformation, data, and technology services. We integrate digital engineering, creativity, and an understanding of human behavior to unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world, providing market-leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional, and we are proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. Join us and be part of this journey towards greater opportunities and brighter futures.
Requirements
- 7–15 years of UX design experience
- Strong UI and responsive/mobile design skills
- Expertise in visual design and usability testing
- Experience with qualitative and quantitative user research
- Proficiency with Figma or similar prototyping tools
- Strong written and verbal communication skills
- Experience applying design systems and WCAG accessibility standards
- Experience leading design projects
Nice To Haves
- Experience guiding development teams to execute UX designs
- Experience facilitating workshops with large stakeholder groups
- Familiarity with Material Design or similar design systems
- Experience with research repositories such as Dovetail Analytics and data interpretation skills
- Experience presenting to executives
- Knowledge of AI-assisted design tools such as Figma AI, Adobe Sensei, and Microsoft Copilot
- Ability to use AI tools for content generation, workflow automation, and design ideation
- Understanding of AI’s impact on UX workflows, user behavior, and ethical design
Responsibilities
- Lead UX design efforts from discovery through final delivery
- Plan and conduct qualitative and quantitative user research
- Create user flows, wireframes, mockups, and high-fidelity prototypes
- Conduct usability testing and apply findings to improve designs
- Design responsive experiences across desktop and mobile platforms
- Apply design systems and WCAG accessibility standards
- Collaborate with product managers, developers, delivery teams, and business stakeholders
- Present design rationale and influence decision-making with clear recommendations
- Support implementation by guiding teams on UX design execution
- Provide critiques, mentor junior designers, and contribute to team design quality
Benefits
- medical, dental, and vision insurance
- comprehensive employee assistance program
- 401(k) retirement plan
- paid time off and holidays
- paid learning days
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
