Senior UX Designer

CVS Health • Work At Home-Texas, TX

5d • $92,700 - $185,400

About The Position

CVS Health is seeking a Senior UX Designer to lead user experience design initiatives within its Outreach & Execution product organization. The role partners with cross-functional teams to create solutions that meet user needs and business objectives across products for visit scheduling, clinician route navigation, and member communications. The designer advocates for end users and contributes to the evolution of design methods and delivery, with opportunities to influence users’ daily experiences and business outcomes.

The position owns the end-to-end UX design process, from research through implementation and refinement. It includes conducting user research, translating insights and requirements into designs, collaborating with product and engineering partners, measuring UX outcomes, and supporting the development of junior designers.

Requirements

• At least 5 years of experience in UX, interaction design, or product design.
• Demonstrated experience driving and delivering design from initial concepts through successful launch, with a portfolio showcasing work.
• At least 2 years of experience conducting user research and usability testing.
• Strong analytical and problem-solving skills, including the ability to translate complex user needs into intuitive design solutions.
• Experience with UX design tools such as Figma, Sketch, Axure, InVision, or similar software.
• Solid understanding of user-centered design principles and best practices.
• Excellent communication and presentation skills, including the ability to explain user needs, design concepts and rationale, and research findings to stakeholders and gain their support.
• Ability to work mostly independently, take ownership of projects, and collaborate effectively with a team.
• Understanding of modern front-end development technologies such as HTML, CSS, and JavaScript, and how they affect features or constraints.
• Experience working in a lean or Agile development environment.
• Bachelor's or master's degree in User Experience, Digital Design, Human Factors Engineering, Human-Computer Interaction, Interaction Design, Computer Science, or a related creative or technical field, or equivalent years of experience in lieu of a degree.

Nice To Haves

• Experience designing for multiple platforms, such as web, mobile, and tablet, and understanding their unique constraints and requirements.
• UI design experience and a strong grasp of visual hierarchy, spacing, and typography.
• Experience using AI tools to accelerate user research and design execution.
• Experience with research platforms such as UserTesting.com, Optimal Workshop, HeyMarvin, or equivalent.
• Knowledge of the healthcare industry.
• Enterprise UX experience.
• Service design experience, including mapping and evaluating customer journeys across touchpoints, channels, and backstage processes to recommend ecosystem improvements.
• Understanding of and experience working with design systems and component-based design.
• Experience with design thinking methodologies and facilitating design workshops.

Responsibilities

• Lead the end-to-end UX design process for products, from early research through implementation and ongoing refinement.
• Conduct generative and evaluative research, including interviews, surveys, and usability testing.
• Create user personas, empathy maps, user flows, journey maps, and other research-informed design artifacts.
• Collaborate with product managers, engineers, and stakeholders to define project goals, requirements, and timelines.
• Partner with engineers on implementation and provide guidance on interaction design and front-end development best practices.
• Translate user insights and business requirements into wireframes, prototypes, and visual designs.
• Advocate for users and ensure design decisions address user needs.
• Present design concepts, strategies, and research findings to stakeholders; explain design rationale and incorporate feedback.
• Follow and contribute to design guidelines, patterns, and best practices.
• Identify and measure behavioral analytics tied to product and business goals, and help development teams implement appropriate analytics.
• Track and report UX metrics that demonstrate organizational impact and value.
• Stay current with industry trends, emerging technologies, and UX methodologies and apply them to improve design methods, processes, and deliverables.
• Mentor and guide junior designers and support their development.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility
• Eligibility for a CVS Health bonus, commission, or short-term incentive program in addition to base pay

What This Job Offers

• Job Type: Full-time
• Career Level: Senior