Senior UX Designer

Bertelsmann•Morrisville, NC

1d•Hybrid

About The Position

The Senior UX Designer leads complex, end-to-end product design work for Relias products and major workflows. This senior individual-contributor role partners with Product Management and Engineering from discovery and problem definition through interaction design, prototyping, validation, delivery, and post-launch learning. The designer applies user insight, design-system standards, accessibility requirements, and outcome data to make design decisions, align stakeholders, and improve product experience quality and consistency. The role has no direct people-management responsibility.

Requirements

Bachelor’s degree in user experience design, human-computer interaction, interaction design, graphic design, psychology, information science, or a related field.
5+ years of UX or product design experience designing complex digital products or workflows, including end-to-end ownership from discovery through implementation.
Portfolio demonstrating user-centered problem solving, research-informed design decisions, interaction and visual design capability, prototyping, and measurable or observable outcomes.
Experience partnering with product managers and engineers throughout the product-development lifecycle.
Advanced proficiency with Figma for interface design, component use, interactive prototyping, design documentation, and cross-functional collaboration.
Ability to use and contribute to a design system, recognize and intentionally reuse existing patterns, and determine when deviation is justified.
Working knowledge of user-centered design, interaction design, information architecture, visual design, responsive design, and usability principles.
Ability to design and evaluate experiences against accessibility requirements, including applicable WCAG standards.
Ability to communicate design rationale, facilitate critique, incorporate feedback, and influence decisions across Product Management, Engineering, and business stakeholders.
Ability to balance user needs, business objectives, technical constraints, delivery timelines, and design quality across multiple priorities.
Ability to define or contribute to success measures and use research findings, product analytics, and feedback to iterate on designs.
Ability to review implemented experiences with engineering partners and identify gaps between approved design intent and delivered functionality.
Ability to work effectively in Agile product-development environments and participate in discovery, refinement, planning, and delivery ceremonies.
Ability to coach or mentor other designers through feedback, critique, examples, and knowledge sharing.

Nice To Haves

Experience designing complex B2B SaaS products or workflow-intensive enterprise applications.
Experience with healthcare, learning technology, compliance, or other regulated or accessibility-sensitive environments.
Experience contributing to or evolving a shared design system.
Experience with product analytics, experimentation, or UX measurement tools.

Responsibilities

Lead design of complex product experiences and major workflows from problem definition through implementation, translating user needs and business objectives into experience strategies, user flows, information architecture, wireframes, prototypes, and high-fidelity designs.
Make and document design decisions that balance usability, accessibility, design-system standards, technical feasibility, delivery constraints, and product outcomes.
Partner with Engineering through refinement, development, and quality review to clarify intended behavior, resolve design questions, and ensure implementation aligns with approved design intent.
Partner with Product Management to define research goals, select methods, and plan research or usability testing for complex product questions.
Conduct or support interviews, usability tests, concept validation, and other research activities; synthesize findings into design priorities and recommendations.
Define or contribute to experience success measures and use analytics, user feedback, research findings, and post-launch evidence to evaluate outcomes and guide iteration.
Collaborate with product managers, business partners, designers, and engineering teams to frame problems, evaluate options, establish design direction, and maintain alignment through delivery.
Assess cross-product impacts and dependencies with designers and product managers across product pillars to support a cohesive product experience.
Present design rationale and evidence, facilitate feedback, navigate competing needs, and recommend practical decisions when requirements or perspectives conflict.
Manage stakeholder expectations, dependencies, and design deliverables to keep work scoped and coordinated toward agreed product objectives.
Apply the Relias design system and established patterns consistently; identify reuse opportunities and gaps, and determine when deviations are justified.
Integrate accessibility and inclusive design throughout discovery, design, validation, documentation, and implementation.
Contribute reusable components, patterns, guidance, and documented decisions that improve consistency, maintainability, and quality.
Contribute to design critiques, working sessions, and team learning through specific, constructive feedback and by incorporating feedback.
Mentor less-experienced designers through coaching, examples, knowledge sharing, and support on complex design challenges, without formal people-management accountability.
Partner with UX Operations to improve UX methods, documentation, and team practices; use approved AI tools with appropriate human review and in accordance with company policies to support research synthesis, concept exploration, documentation, and design iteration.