Senior UX Designer, Amazon Delivery Customer Experience

Amazon • Bellevue, WA

3d • $137,800 - $186,400 • Onsite

About The Position

Amazon Delivery’s Customer Experiences team (ADX CX) is seeking a Senior UX Designer to pioneer the future of delivery choice experiences. In this role, you will help re-imagine how millions of customers understand and select the best delivery option to suit their unique needs. You will work directly with senior leaders and multi-disciplinary teams across partner organizations to uncover insights that bridge the gap between customer needs and delivery capabilities, creating experiences that naturally guide people to their best choice. Your vision will simplify complex logistics into clear, meaningful options, crafting interfaces that make these into moments of customer delight and confidence.

Requirements

• 7+ years of design experience
• Have an available online portfolio
• Experience defining and maintaining design patterns and UX standards
• Experience designing and prototyping with tools such as Figma, Adobe Creative Cloud, or similar
• Experience with best practices for User Interface Design, Information Architecture, and Interaction Design
• Experience in life cycle design projects from design strategy through execution
• Experience designing customer facing retail products
• Experience designing and managing workflow with AI tools

Nice To Haves

• Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
• Experience presenting designs and collaborating with all levels of the organization
• Experience providing and effectively communicating strategic and tactical recommendations based on data
• Experience presenting to and effectively advising senior leaders outside of design

Responsibilities

• Bring forward innovative ideas and solutions and raise the bar on customer's experience with delivery
• Effectively advocate and design for the customer through objective data such as market analysis, customer insights, technical constraints/opportunities, and business insights
• Partner closely with business and development teams to plan and balance immediate changes with long-term, scalable solutions
• Quickly and thoroughly creating user flows, wire frames, visual designs, and prototypes to effectively concept and communicate detailed interaction behaviors that support decision making and development
• Assess and optimize the effectiveness of new and existing features by proactively planning, performing, and advocating validation techniques like usability testing, user research, and interpreting analytic data.
• Present design work to UX partners, cross-disciplinary teams, and executive leaders

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed