Senior UX and Product Design Consultant

Hire Ventures•Los Alamitos, CA

About The Position

CI Solutions is seeking an experienced Senior UX/Product Design Consultant to evaluate and improve the usability of an existing software product. The goal of this engagement is not simply a visual redesign. We are looking for someone who can understand how customers use the product today, identify usability problems and unnecessary complexity, and redesign key workflows so the application is easier to learn, navigate, and operate. The consultant will work with product, development, support, and other internal stakeholders and, where appropriate, observe or interview actual users.

Requirements

7+ years of UX, product design, or equivalent experience.
Experience redesigning established B2B, SaaS, enterprise, or operational software.
Strong UX research and usability-testing skills.
Experience simplifying complex workflows rather than only improving visual appearance.
Strong interaction and information-architecture skills.
Proficiency with Figma or comparable design/prototyping tools.
Experience creating scalable design systems.
Ability to communicate directly with users, developers, product stakeholders, and executives.
A portfolio demonstrating measurable usability improvements to existing products.

Nice To Haves

Experience with administrative software, identity/badge systems, printing workflows, education technology, or other workflow-heavy applications is a plus.

Responsibilities

Review the existing application, workflows, navigation, terminology, and interface.
Meet with internal stakeholders to understand common customer issues, support challenges, and business requirements.
Conduct user interviews and/or usability sessions with representative users.
Identify usability problems, confusing workflows, unnecessary steps, and opportunities for simplification.
Prioritize findings based on user impact and implementation effort.
Develop improved information architecture and user flows.
Create wireframes and interactive prototypes for priority workflows.
Develop a modern, consistent UX/UI direction that can be extended throughout the product.
Validate proposed designs through usability testing and stakeholder review.
Work with the development team to ensure recommendations are practical to implement.