Senior User Researcher

Formlabs•Somerville, MA

3h•$125,000 - $155,000

About The Position

Formlabs is seeking a Senior Product Researcher to own how the company understands its customers and markets. The role sets the research agenda that informs the product roadmap, combining customer insight, competitive intelligence, and sales data into recommendations about where to invest. Working with product leadership, R&D, sales, and marketing, the researcher leads strategic studies behind major product decisions, builds programs that keep the company close to its customers, and turns evidence into decisions acted on by leadership. The researcher owns the product research roadmap and recurring insight programs, including NPS and CSAT, quarterly customer insights, feedback triage, and win/loss analysis. The role also supports market sizing, business planning, and product strategy; identifies adjacent opportunities and proposes product concepts; leads alpha and beta programs for major launches; tracks post-launch performance and market reception; and helps raise research standards by mentoring researchers and product managers.

Requirements

7+ years of experience in product research, user research, market research, or product strategy, with a track record of research that changed what a company built.
Fluency in qualitative methods, including interviews, field visits, and contextual inquiry.
Fluency in quantitative methods, including survey design, segmentation, and data analysis.
Strong analytical skills, including proficiency with Google Sheets or Excel.
Experience with business systems for insights and reporting, such as Salesforce and Data Studio.
Ability to turn complex, ambiguous evidence into a clear recommendation and defend it.
Comfort owning research programs end to end and influencing teams the researcher does not manage.

Nice To Haves

Experience leading research for hardware or physical products, ideally in industrial, consumer, or medical markets.
Background in high-growth B2B technology or hardware environments.
Familiarity with manufacturing or 3D printing.

Responsibilities

Own the product research roadmap, identify high-stakes open questions with product and R&D leadership, and design and run studies to answer them.
Assist product managers with market sizing, business plans, and product strategy.
Identify adjacent areas of opportunity for Formlabs and propose product concepts to address them.
Own recurring insight programs, including NPS and CSAT, quarterly customer insights, feedback triage, and win/loss analysis.
Lead alpha and beta programs for major launches, including recruiting and managing customer cohorts and synthesizing feedback into fix-before-launch recommendations.
Track post-launch performance and market reception, working with distributors and end customers to identify what is and is not working.
Mentor researchers and product managers on research methods and raise the research bar across the team.

Benefits

Unlimited 3D printing with any Formlabs material on any Formlabs printer.
Equity program with RSUs.
Healthcare coverage including medical, dental, and vision; a free employee-only plan is available starting on the first day.
401(k) matching with no vesting or tenure requirement.
Fully paid parental leave of up to 16 weeks.
Flexible time off.
Six-week fully paid sabbatical after tenure milestones, with the option to take an additional six weeks.
Free on-site parking and pre-tax commuter benefits.
Free on-site lunch, snacks, beverages, treats, beer, and local coffee and espresso.
Professional development opportunities such as conferences, trade shows, and hackathons.
Company activities and events, including monthly socials, an annual weekend summer camp, and a company hackathon.