Researcher, User Experience

Ipsos•New York, NY

5h•$80,000 - $85,000

About The Position

The UX Researcher executes core project activities with autonomy and accuracy, supporting senior UX team members in preparing, conducting, and reporting studies and supporting design engagements. The role contributes high-quality, thoughtful work throughout user-centered design projects, with increasing responsibility for leading client interactions and projects under senior oversight. The Researcher conducts research preparation, data collection and analysis, and reporting; creates wireframes; and supports research-based design recommendations. They mentor and train colleagues, contribute to internal initiatives and thought leadership, and add value beyond assigned project work. They also manage project financials and team time, assist with new-business proposals and bids, and help produce and present final deliverables. Ipsos’s UX team is part of Customer Experience and conducts research throughout the design process to inform decisions about users, their expectations, activities, and interactions with products. The role is at Ipsos, a global research organization serving clients across a range of markets and industries.

Requirements

At least 2 years of experience in user experience or a related field, such as qualitative or quantitative research.
Bachelor’s degree or higher in human factors, HCI, behavioral sciences, or equivalent experience; a Bachelor of Fine Arts is also included.
Demonstrated ability to mentor and coach team members, including experience with team leadership and training.
Good understanding of client management.
Basic to proficient discussion-guide development skills.
Ability to moderate a variety of session types and techniques.
Ability to support project logistics and planning throughout the project lifecycle.
Note-taking ability to record data in line with research objectives.
Strong communication skills and ability to build client relationships.

Nice To Haves

At least 3 years of experience in UX research or design is highly preferred.

Responsibilities

Execute project preparation, data collection, analysis, and reporting activities, including wireframing and support for research-based design recommendations.
Lead projects with oversight from a Senior Lead Specialist or project leader.
Plan project logistics, develop screeners and discussion guides, manage recruiting and facility vendors, and pilot data collection activities.
Manage project financials, including project-team time management and budget accountability, with project manager or senior oversight.
Conduct data collection and analysis, including moderating sessions and interviews.
Write reports with guidance from a senior leader and contribute recommendations and the production and presentation of final deliverables.
Provide project-phase support as directed by project leads and team members.
Train and mentor Researcher colleagues on project work and team engagements.
Support senior colleagues with thought leadership and internal initiatives.
Assist with client new-business initiatives, including drafting proposals and bidding work, under Director or senior-leader oversight.