User Researcher

Roblox•San Mateo, CA

1d•$171,980 - $204,840•Onsite

About The Position

As a User Researcher on Roblox’s Platform & Foundation Design team, you will generate actionable qualitative and quantitative insights to shape the platform and tools used by players, creators, and builders. Embedded directly on product teams, you will conduct generative and evaluative research into how people engage with the platform and bring their ideas to life. You will work on high-priority features and complex problems, helping translate foundational platform systems into intuitive, trustworthy, and scalable experiences. You will partner closely with Product, Product Design, Engineering, and Data Science to ensure user needs inform platform decisions and support mutual value across players, creators, and builders. The position reports directly to the Director of Design Strategy & Operations.

Requirements

At least 5 years of professional experience as a UX or product researcher.
A bachelor's, master's, or PhD in HCI, psychology, marketing research, sociology, anthropology, or another social science field with an emphasis on research, or equivalent work experience.
Knowledge of a variety of research methods and comfort with qualitative and quantitative methodologies, including selecting appropriate methods for the research question.
Ability to collaborate, share work frequently, and invite feedback from peers and a manager or supervisor.
Ability to develop sound research approaches that adequately answer questions and challenge whether the questions being asked are the right ones.
Ability to communicate research findings clearly through verbal, written, and visual communication.

Nice To Haves

Experience with software vendors such as Qualtrics.
Experience with database analysis using SQL.
Ability to conduct statistical analyses in SPSS, R, or Python.

Responsibilities

Execute end-to-end mixed-methods research projects to understand how players, creators, and builders use Foundation UI and tools, and translate user behaviors into clear product feature recommendations.
Conduct foundational research to uncover user pain points, mental models, and behaviors across creators, players, and builders to guide long-term UX strategy.
Work with stakeholders in Design, Product, Policy, Legal, Engineering, and Data Science to facilitate research discussions and provide concise feedback that informs feature roadmaps and product vision.
Partner with Analytics and Data Science to combine qualitative insights with behavioral platform data and build a holistic view of user engagement.
Collaborate with cross-functional teams to evolve research processes and foster inclusion, collaboration, and innovation.
Present research findings and strategic implications to Product Group leadership.