Senior Use-Case Lead – KYC

Aduna Global•Orlando, FL

6d•Remote

About The Position

Aduna is seeking a Senior Use-Case Lead – KYC to serve as its senior domain authority for customer onboarding, KYC, identity assurance, customer verification, and compliance-driven identity processes. The role combines practical domain expertise with communication and stakeholder-engagement skills to translate challenges across financial services, e-commerce, digital platforms, and enterprise ecosystems into compelling use-case narratives, thought leadership, business value propositions, partner enablement, and strategic Lighthouse opportunities. The successful candidate will develop the technical, commercial, and industry narrative for the KYC domain and help connect mobile network signals and related capabilities to measurable business outcomes. They will work with partners and internal teams, advise on partner-led opportunities, engage with selected industry stakeholders, and mentor Content & Enablement Specialists so domain expertise can be turned into scalable enablement and awareness materials. This is a senior individual-contributor role without formal people-management responsibilities. The role is open to candidates based in the United States, Canada, Spain, Poland, or Croatia. Remote-working options are available subject to local employment arrangements.

Requirements

At least 7 years of hands-on experience in KYC, customer onboarding, customer verification, identity assurance, regulatory compliance, digital identity, or related disciplines.
Deep practical expertise in at least one relevant domain, gained through direct ownership, implementation, operation, consulting, product leadership, or customer-facing responsibility.
Experience working within, serving, or advising organizations responsible for KYC, customer onboarding, customer verification, identity assurance, compliance, or related identity programs.
Ability to translate complex technical capabilities into commercial narratives and measurable outcomes, including ROI, risk reduction, compliance benefits, and customer-experience improvements.
Experience creating or shaping thought leadership, industry perspectives, value propositions, executive presentations, or customer-facing narratives.
Exceptional verbal, written, presentation, and facilitation skills, including the ability to educate and engage technical, business, partner, and executive audiences.
Experience delivering executive briefings, presentations, workshops, webinars, industry sessions, or other expert-led engagements.
Strong mentoring and collaboration skills, including the ability to transfer expertise and help Content & Enablement Specialists scale it effectively.
Comfort operating as a senior individual contributor and recognized authority without formal people-management responsibilities.

Nice To Haves

Experience in financial services, fintech, payments, KYC technology, identity verification, digital identity, compliance, or customer onboarding solutions.
Familiarity with Network APIs, telecommunications, mobile network capabilities, or digital identity ecosystems.
Experience supporting partner-led go-to-market motions involving CPaaS providers, ISVs, specialists, or other technology ecosystem partners.
Experience supporting strategic enterprise opportunities in an advisory, solutions, product, or subject-matter-expert capacity.
Experience speaking at industry events, customer conferences, webinars, executive briefings, or practitioner forums.
Established credibility and professional networks across KYC, customer onboarding, customer verification, digital identity, compliance, or fintech communities.
Direct experience within KYC, customer onboarding, customer verification, identity assurance, compliance, or related identity organizations.

Responsibilities

Own the KYC use-case family, including KYC, customer onboarding, identity assurance, customer verification, and compliance-driven identity processes.
Develop the domain’s technical, commercial, and industry narrative, including market trends, competitive positioning, industry challenges, the rationale for acting now, and measurable business outcomes.
Develop informed perspectives on challenges faced by banks, fintechs, enterprises, digital platforms, e-commerce providers, and online marketplaces.
Translate mobile network signals and related capabilities into measurable business value, including improvements to onboarding, KYC, customer verification, regulatory compliance, operational efficiency, and customer experience.
Create and validate thought leadership, value frameworks, industry perspectives, use-case narratives, customer stories, and ROI narratives for executive and practitioner audiences.
Deliver domain expertise through executive briefings, partner sessions, workshops, webinars, conference presentations, and selected industry engagements.
Support strategic Lighthouse opportunities as a domain expert, working with Sales and ecosystem partners to connect industry challenges and business outcomes with mobile network capabilities.
Provide advisory and best-efforts support to help partners shape and unblock opportunities; partners retain responsibility for building and delivering their solutions.
Work with Sales to engage selected industry stakeholders, including banks, fintechs, enterprises, and digital platforms, to understand challenges and support partner-led opportunities.
Mentor and collaborate with Content & Enablement Specialists, transferring domain expertise and guiding and validating scalable partner enablement and awareness assets.
Partner with Product, Sales, Supply, Services, Lighthouse & Lead Management, Marketing, Developer Advocacy, and ecosystem partners to maintain accuracy, relevance, and consistency across narratives.