Senior Universal Banker

Byline Bank • Oak Park, IL

21h • $25 - $37

About The Position

The Senior Universal Banker (Sr. UB) coordinates the activities of Tellers and Universal Bankers and works with the team to identify customer needs, explain products and services, and convert service opportunities into sales. The role provides a full range of customer services, including processing transactions, opening and closing accounts, responding to inquiries, and assisting with daily branch operations. The Sr. UB supports complex transactions and sensitive client concerns and explains and administers bank policies and procedures. The role periodically travels to other branch locations to support staffing coverage and requires a professional image consistent with the Byline Bank Employee Handbook.

The Sr. UB helps lead, schedule, coach, and train branch staff; supports sales and customer-service goals; and maintains accurate, compliant account documentation. The position also supports branch operations, including scheduling and coverage, audits and certifications, cash handling and balancing, risk reduction, and compliance with banking laws, regulations, and bank policies. The role is based in a usual office environment and requires frequent sitting, walking, and standing, as well as the ability to lift 30 pounds.

The anticipated hourly pay range is $25.00 to $37.01. Benefits include medical, dental, vision, disability, 401(k), and paid time off. Depending on the specific role, compensation may also include discretionary bonuses and other benefit programs. The role is not eligible for visa sponsorship, now or in the future.

Requirements

• High school degree or GED.
• At least 3 years of experience in a banking environment.
• Detail-oriented with excellent organizational skills.
• Team-oriented, with a strong desire to learn and the ability to exercise leadership, independent judgment, discretionary thinking, and creativity in a fast-paced environment.
• Working knowledge of banking regulatory requirements.
• Knowledge of a wide variety of retail banking products and administrative support.
• Strong time-management skills and attention to detail.
• Ability to communicate professionally, accurately, and clearly with internal and external stakeholders.
• Ability to lift 30 pounds.

Nice To Haves

• At least 1 year of experience as a Teller, Personal Banker, or Universal Banker.
• Strong knowledge of Microsoft Office.

Responsibilities

• Assist staff with scheduling, assigning work, answering questions, and resolving problems.
• Identify coaching and training opportunities for Teller and Universal Banking staff.
• Delegate duties and assignments, participate in branch meetings, and communicate openly with staff.
• Ensure Tellers follow the guidelines in the BYB Teller Training Manual.
• Help staff recognize and facilitate cross-selling opportunities; lead by example in customer service and compliance.
• Coach staff toward assigned production goals and meet customer-service and sales expectations.
• Open and service accounts, identify cross-selling opportunities, and contact potential or existing customers to promote products and develop business.
• Maintain positive relationships with customers and employees, professional conduct, and accurate, compliant account documentation.
• Participate in weekly Teller and Universal Banker scheduling and ensure staffing coverage for dual control.
• Complete monthly branch certifications covering audits, teller differences, and Teller Line operational duties accurately and on time.
• Maintain branch supplies and use appropriate forms to requisition supplies.
• Ensure staff balance drawers within established limits and follow bank policies for funds and balancing.
• Communicate regularly with management and minimize cash differences and other controllable losses.
• Maintain current knowledge of federal and state regulations, bank policies, and procedures.
• Process Teller transactions accurately and promptly, including deposits, withdrawals, payments, transfers, check cashing, and negotiable purchases.
• Process and validate coin and currency amounts for incoming and outgoing cash shipments.
• Balance customer-service needs and risk, and escalate issues to management when appropriate.
• Seek efficient, cost-effective, and productive ways to complete duties without sacrificing customer service.
• Keep informed about competitor products, services, and current promotions.
• Perform other duties as assigned.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Disability benefits
• 401(k)
• Paid time off
• Potential discretionary bonuses and other benefit programs, depending on the specific role

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED