Senior Travel Agent - Publicity Entertainment
About The Position
This role is for a Senior Travel Agent specializing in Publicity Entertainment, working for Netflix, the world's leading streaming service. The position is full-time and remote within the United States. The agent will be responsible for managing travel for Netflix personnel, including A-listers, VIPs, Talent, and Press, across North America and global locations. The role requires flexibility in working hours and location, a passion for customer service, and an understanding of the fast-paced entertainment industry, particularly during publicity events like film festivals and award shows. The agent will act as a primary point of contact for Netflix travelers, offering expert guidance, recommendations, and ensuring smooth travel experiences. The position may also involve supporting other areas of the Netflix account such as Production, Relocation, and Candidate Travel.
Requirements
- Previous entertainment travel experience or VIP travel is essential.
- A strong working knowledge of Sabre GDS and good fares and ticketing expertise.
- Good worldwide geography and keen attention to detail.
- Proven ability to handle multiple priorities simultaneously and adapt to change.
- Ability to work flexible hours, with possible occasional bank holiday working.
- Ability to work independently, exercising discretion and judgment.
- Proven excellent customer service provision and problem resolution skills.
- Ability to work under pressure.
- Adaptable to aspects of the client culture.
- Ability to work with international teams to serve a common goal.
Nice To Haves
- A love of films, TV, and media is a definite plus.
- Experience with handling small or large groups would be beneficial.
Responsibilities
- Accurately and efficiently handle incoming travel requests via multiple channels (phone, emails) for Netflix Entertainment, catering to A-listers, VIPs, Talent, Press, and groups.
- Provide creative solutions to meet publicists' requirements while being mindful of budgets and offering the best possible solutions.
- Understand the needs of Publicists and travelers, guiding them to the best travel solutions.
- Handle amendments, cancellations, and schedule changes, including recalculating domestic and international airfares.
- Manage accommodation, meet & greets, chauffeured cars, lounges, and other VIP services.
- Deliver excellent customer service consistently, demonstrating enthusiasm for working with clients.
- Update Travel Manifests and travel logs.
- Ensure accuracy in itineraries, back-office invoicing, and billing.
- Stay updated on changes in travel resulting from the pandemic.
- Provide guidance on visas and country entry restrictions.
- Collaborate with colleagues in different regions to ensure a successful global 'follow the sun' operation.
Benefits
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Work at the forefront of travel technology and help shape the future of business travel
- Generous vacation days
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
- Work From Anywhere opportunity for 60 days per year
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
