Senior Travel Agent - Publicity Entertainment

BCD

10d • $58,000 - $80,000 • Remote

About The Position

This role involves working for Netflix, the world's leading streaming service, providing travel services to their personnel globally. The position requires flexibility in working hours and location, a passion for customer service, and an interest in films, TV, and media. The Senior Travel Agent will be a key support for Netflix, moving talent to and from publicity events such as film festivals and award shows. They will act as the 'go-to' person for Netflix travelers in North America and other global locations, offering expert guidance, making recommendations, and providing necessary information for informed decisions. The role may also involve supporting other areas like Production, Relocation, and Candidate Travel.

Requirements

• Previous entertainment travel experience or VIP travel is essential.
• A strong working knowledge of Sabre GDS and good fares and ticketing expertise.
• Good worldwide geography and keen attention to detail.
• Proven ability to handle multiple priorities simultaneously and adapt to change.
• Ability to work flexible hours, including possible occasional bank holiday working.
• Ability to work independently, exercising discretion and judgment.
• Proven excellent customer service provision and problem resolution skills.
• Ability to work under pressure.
• Adaptable to aspects of the client culture.
• Ability to work with international teams to serve a common goal.

Nice To Haves

• A love of films, TV, media is a definite plus point.
• Experience with handling small or large groups would be beneficial.

Responsibilities

• Accurately and efficiently handle incoming travel requests via multiple channels (phone, emails) for Netflix Entertainment, catering to A-listers, VIPs, Talent, Press, and groups.
• Provide creative solutions to meet publicists' requirements while being mindful of budgets and offering the best possible solutions.
• Understand the needs of Publicists and travelers, guiding them to the best solutions.
• Handle amendments, cancellations, and schedule changes, including recalculations of domestic and international airfares.
• Manage accommodation, meet & greets, chauffeured cars, lounges, and other VIP services.
• Deliver excellent customer service with enthusiasm.
• Update Travel Manifests and travel logs.
• Ensure accuracy in itineraries, and back-office invoicing and billing.
• Stay updated on travel changes resulting from the pandemic.
• Provide visa and country entry restriction guidance.
• Collaborate with colleagues in different regions to ensure a successful global follow-the-sun operation.

Benefits

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed