Corporate Travel Agent

PIVOT Agency

1d•Remote

About The Position

The Corporate Travel Agent supports business travelers, executives, and corporate teams by delivering precise, policy-compliant travel arrangements and proactive disruption management. This contractor role requires strong GDS proficiency, exceptional service standards, and the ability to operate independently while meeting corporate SLAs and traveler expectations.

Requirements

Corporate travel experience (10+ years preferred)
Strong command of GDS systems, Sabre, and corporate fare rules
Experience supporting executives, VIPs, or high-touch travelers
Ability to interpret and enforce corporate travel policies
Excellent communication, problem-solving, and crisis-management skills
High accuracy, speed, and attention to detail
Ability to work independently and manage fluctuating workloads
Reliable remote office setup (computer, phone, high-speed internet)

Responsibilities

Proactively assists with traveler needs, policy requirements, preferred suppliers, and cost-control priorities.
Book and ticket air, hotel, car, and rail using Sabre/Amadeus/Apollo with accuracy and speed.
Ensure all bookings align with corporate travel policy, approval workflows, and negotiated supplier programs. This is to include updates to Google Docs pertaining to our department operating procedures.
Work and review Concur reservation queues. Handle complex changes within the Concur booking process. Make changes to travelers’ profiles as necessary.
Deliver white-glove service, anticipate needs, and manage complex multi-segment itineraries.
Reprotect travelers during delays, cancellations, or irregular operations with minimal downtime.
Support traveler tracking, safety protocols, and emergency response procedures.
Work with airline, hotel, and car partners to resolve issues and secure preferred arrangements.
Maintain accurate traveler profiles, booking notes, receipts, and post-trip documentation. Manage Corporate Travel shared folder, including client subfolders, monthly productivity reports, and other relevant documentation.
Utilize online booking tools (e.g., Concur) and agency systems to streamline workflows.