Senior Training Specialist
About The Position
Talkspace is seeking an experienced Senior Training Specialist to join its Operations, Client Support team. This role develops and delivers training programs that support employee performance, operational excellence, and continuous improvement across Client Support and Provider Support. The position is remote and based on Eastern time; Talkspace headquarters is in NYC. The specialist designs and maintains onboarding, role-specific, certification, process, system, and upskilling programs. They create learning experiences in formats such as self-paced eLearning, instructor-led materials, job aids, tutorials, demonstrations, assessments, and interactive activities, applying adult learning principles and instructional design practices. The role also facilitates live and virtual training, manages training administration through learning systems, evaluates training effectiveness using feedback and performance data, and partners with leaders and subject matter experts to address learning needs and support organizational change. The role calls for a collaborative, adaptable learning-and-development professional who is motivated by Talkspace’s mission to make quality mental healthcare accessible. Equivalent experience may be considered in place of the stated bachelor’s degree requirement.
Requirements
- Bachelor’s degree in Instructional Design, Education, Communications, Learning & Development, or a related field; equivalent experience may be considered.
- 3–5+ years of experience in instructional design, training, learning and development, or a related field.
- Experience designing and delivering training for adult learners, including self-paced eLearning and instructor-led training.
- Experience with eLearning authoring tools such as Articulate Rise, Storyline, Captivate, or similar platforms, and with Learning Management Systems.
- Strong facilitation, communication, project management, and organizational skills.
- Ability to translate complex processes and information into clear, engaging learning experiences.
- A data-driven approach to evaluating training effectiveness and identifying opportunities for improvement.
- Collaborative, adaptable, and passionate about learning and development and Talkspace’s mental healthcare mission.
Nice To Haves
- Experience in healthcare, behavioral health, customer support, contact center, or operations environments.
Responsibilities
- Design, develop, and maintain training programs for Client Support and Provider Support, including onboarding, role-specific training, certifications, process and system training, and ongoing upskilling.
- Create engaging learning experiences in formats such as self-paced eLearning, instructor-led materials, job aids, tutorials, demonstrations, assessments, and interactive activities.
- Apply adult learning principles and instructional design best practices to align learning with learner needs and business outcomes.
- Review and refresh curriculum using learner feedback, performance data, process changes, and business needs.
- Facilitate live and virtual training sessions, new-hire nesting, demonstrations, guided practice, and other learning experiences.
- Manage training assignments, enrollments, completion tracking, attendance, and learner progress in the LMS and other internal systems.
- Coordinate training schedules and communicate requirements and expectations to learners, Supervisors, and stakeholders.
- Maintain accurate training documentation and share completion and learner performance information with relevant stakeholders.
- Evaluate training effectiveness through assessments, learner feedback, operational data, and other performance indicators.
- Use data to identify knowledge and skill gaps, recommend learning interventions, and improve training programs.
- Maintain department skill assessments and skill matrices to support curriculum development, employee growth, and future training needs.
- Track and communicate training initiatives, outcomes, and improvement opportunities to leadership and stakeholders.
- Partner with Client Support and Provider Support leadership to identify learning opportunities and address knowledge and performance needs.
- Collaborate with subject matter experts and cross-functional partners to turn complex processes, workflows, systems, and business requirements into clear learning experiences.
- Support teams through organizational, process, and system changes, helping them adopt new expectations and workflows.
- Contribute to training standards, best practices, and broader organizational learning initiatives.
- Perform other related duties as assigned.
Benefits
- Comprehensive medical, dental, and vision plans.
- Pre-tax HSA/FSA benefits.
- 401(k) retirement savings program with matching up to 4%.
- Voluntary benefits, including disability, basic life, and pet insurance.
- Monthly wellness stipend for mental and physical self-care.
- PTO and a remote-first environment.
- Regular team events, including wellness workshops and team-building events.
- Free access to Talkspace products for the employee and one household member, plus a friends-and-family discount.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
