Senior Training Specialist

Arcadia Farms•Arden, NC

19h•Hybrid

About The Position

The Senior Training Specialist owns and operates The Arcadia Way, Arcadia Beverage's competency-based task qualification and professional development program. Working with department leads and subject matter experts, this role develops instruction, prepares qualified trainers, coordinates employee assessments, and maintains training records. Floor instruction stays central; the specialist teaches, coaches, and verifies adoption while supervisors retain daily teaching and operating leaders retain decisions. This is a design and delivery role, not solely coordination.

Requirements

Bachelor's degree in Instructional Design, Education, Organizational Development, or a closely related field, required
Five or more years of progressive experience in instructional design or learning and development
Demonstrated portfolio of training content built from scratch: task qualification systems, eLearning modules, instructor-led programs, job aids, or equivalent
Experience conducting training needs analyses and recommending appropriate learning solutions independently
Experience leading projects and coordinating people through influence; a formal management title or direct reports are not required
Experience delivering hands-on training, developing trainers, and coaching supervisors across departments
Strong instructional design skills grounded in adult learning theory and proven design models (ADDIE, SAM, Bloom's Taxonomy, or equivalent)
Analytical skills to evaluate a performance problem, identify root cause, and determine whether training is the right intervention
Excellent written and oral communication, active listening, and facilitation skills; able to write clearly for a manufacturing floor audience and present to leadership
Strong project management skills; able to manage multiple deliverables, timelines, and stakeholders simultaneously
Familiarity with eLearning authoring tools (Articulate Storyline, Rise, or equivalent)
Ability to work directly on the production floor and plan training across relevant operating shifts, including scheduled off-shift sessions

Nice To Haves

Master's degree in a related field, preferred
Bilingual English and Spanish, preferred
Background in food and beverage, manufacturing, or a regulated environment, preferred; can be developed in role
Familiarity with GMP, food safety, or OSHA training requirements, helpful

Responsibilities

Conduct needs assessments across departments, roles, and shifts using task observation, employee input, and performance data; determine whether training is the right intervention or route the issue to the responsible owner
Build task qualification lists, module records, onboarding checklists, and Employee Level Snapshots with SMEs, following adult learning principles and proven design models (ADDIE, SAM, or equivalent)
Develop job aids and quick reference guides linked to approved procedures in TrackVia; produce English and Spanish versions of all floor-facing materials
Deliver hands-on instruction using demonstration, practice, feedback, and observed assessment
Lead Phase 3 development of training videos, eLearning modules, and digital job aids as the program matures
Own and maintain Arcadia Way training folders, task qualification records, values modules, onboarding forms, and supporting documents
Process trainer authorization cards; maintain the certified trainer registry and department trainer boards
Coordinate Level Up Reviews with HR; maintain the Employee Training Tracker and record individual qualifications when demonstrated
Update training materials and retraining assignments when approved procedures change, in partnership with Document Control
Facilitate the twice-monthly training meeting with department leads and supervisors
Develop and assess supervisors, leads, and peers as trainers; verify task mastery and teaching skill before independent delivery
Coach supervisors in setting expectations, listening, giving fact-based feedback, and verifying corrective follow-through through case practice and observed conversations
Teach a fair response to errors: acknowledge good-faith reporting, contain risk, establish facts, correct skill or system gaps, and involve HR when conduct requires action
Rehearse handoffs for significant operating issues: accepted ownership and backup, decision deadlines, next updates, and verified closure
Practice shift handovers and readiness checks; reinforce live escalation for urgent risks and timely customer or supplier updates through designated owners
Build relationships across Operations, Supply Chain, Quality, Technical Services, HR, and other functions; serve as the primary contact for training needs
Agree shift-specific training schedules with managers, naming the trainer, learner, task, and covered time; escalate repeated cancellations or coverage gaps
Partner with Document Control on approved procedures and with Quality and Safety on food-safety, regulatory training, and area orientation
Collaborate with Operational Excellence on process improvement and practical digital tracking integration
Manage concurrent projects and department rollouts independently; keep operating decisions with their authorized owners while coaching the routines without directing every incident
Lead the pilot and first-year Alpha rollout across departments, starting with a small set of priority floor tasks and scaling demonstrated practice
Review implementation at 30, 60, and 90 days; collect feedback and adjust content, coverage, and coaching as the program matures
Track time to first independent task, module completion, Level Up Review status, trainer coverage, and training delivered versus planned by department and shift
Recommend Phase 3 technology and content improvements based on demonstrated need
Ensure safety, quality, and food safety by following company rules and standards, enforcing the requirements, and communicating violations or concerns to the leadership team.