Senior Tools Governance Manager, Marcom

Apple • Sunnyvale, CA

1d

About The Position

The Senior Tools Governance Manager owns the governance framework for Marcom’s internal operational tools, ensuring that tools are selected, deployed, maintained, and retired through consistent, transparent processes. The role connects Marcom’s operational needs with the technology teams that build and support its tools.

Marcom is a creatively led global team responsible for Apple’s consumer-facing marketing and communications across media and platforms. The Governance and Technology Operations team protects Marcom’s people and work through governance and reliable technology and infrastructure. Its scope includes AI, tools, vendor, and data governance, as well as Marcom Security and Marcom IT, and it is building a Center of Excellence to centralize expertise, standardize practices, reduce risk, and continuously improve how Marcom works.

The position reports to the head of Governance and Technology Operations and partners closely with IS&T, Procurement, and Security.

Requirements

• 10+ years of experience in tools governance, internal technology strategy, product management, or operational technology leadership.
• Track record of building and implementing AI governance frameworks, policies, or standards for internal tools across a large, complex, global organization.
• Experience leading cross-functional workflow assessments to identify process efficiency and effectiveness solutions.
• Working knowledge of security, privacy, and data protection requirements, with technical proficiency to evaluate whether a tool meets corporate policy.
• Working knowledge of Agile and Scrum as applied to internal tool delivery.

Nice To Haves

• Experience in marketing, creative, or content production environments, and understanding of how creative teams use tools such as asset management, workflow automation, and business applications.
• Experience working directly with platform engineering teams on tool development and deployment.
• Background in success management, user adoption strategies, or change management for technology rollouts.
• Experience running structured vendor evaluations and building ROI models or business cases for tool investments.
• Experience partnering with platform engineering, IS&T, or UX/UI design teams on tool development, deployment, and workflow design.
• Hands-on use of AI tools to improve research, analysis, documentation, or workflow efficiency.
• Excellent communication skills, with the ability to translate technical decisions into business terms for non-technical stakeholders.

Responsibilities

• Own the governance framework for Marcom’s internal operational tools.
• Ensure internal tools are selected, deployed, maintained, and retired through consistent, transparent processes.
• Connect Marcom’s operational needs with the technology teams that build and support its tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed