Senior Teller

Florence Bank • West Springfield, MA

2d • $20 - $26 • Onsite

About The Position

Handles various customer transactions in a courteous, professional, and accurate manner. Provides support to the Teller Operations Manager and acts as a resource for tellers to ensure efficient operation of the teller line.

Requirements

• High school diploma or GED
• Minimum of two (2) years teller experience.
• Experience in a customer service-related position.
• Excellent communication and interpersonal skills.
• Strong knowledge of current technology and ability to adapt to changing technology.
• Ability to wear headphones/head set for extended periods of time to communicate with drive-up bank customers.

Nice To Haves

• CFT or additional college courses preferred.

Responsibilities

• Consistently provides superior professional service to internal and external customers.
• Consistently meets expectations of teamwork, punctuality, and regular, reliable attendance.
• Has a clear understanding of all policies; performs normal teller duties.
• Approves policy exceptions, overrides transactions, and responds to customer complaints.
• Assists tellers in resolving balancing discrepancies, customer problems, researching and resolving errors, and handling unusual transactions.
• Assumes all responsibilities of the Teller Operations Manager in his/her/their absence.
• Creates awareness about bank products and services and refers customers to appropriate employees.
• Assist in balancing/trouble shooting cash recyclers, weekly cash ordering/shipments, and all monthly audits.
• Coaches and develops Tellers by providing timely feedback. Oversees tellers to ensure compliance with bank policies and procedures.
• Provides feedback to the Teller Operations Manager on a regular basis.
• Maintains a working knowledge of the BSA requirements and related policies and procedures. Prepares a complete and accurate record for each cash transaction in excess of $10,000.
• Processes foreign currency purchases and sales.
• May perform customer service-related services.
• Provides support to all branches.
• Assumes additional responsibilities, as requested.

Benefits

• Competitive salary
• Generous paid time off
• 12 paid holidays
• Dynamic work culture
• Fun work environment
• Weekly pay schedule
• Medical, dental, Vision and life insurance upon hire
• 401K plan with dollar-for-dollar match
• Profit sharing bonus after two full calendar years of employment
• Robust wellness program with monetary incentives
• $5,000 tuition reimbursement each calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED