Senior Teller

FirstBank • Lexington, TN

1d

About The Position

The Senior Teller is a first point of contact for customers, providing FirstBank service excellence and processing transactions according to bank policies and procedures. The role assists with customer inquiries, recognizes and refers cross-sell opportunities, and serves as a lead for Teller staff and backup support for the Teller Manager. The Senior Teller helps maintain branch operational standards, protect the bank from risk, and deliver consistent service to customers.

Requirements

• High school diploma or equivalent required.
• At least two years of experience required, including specific Teller experience.
• Must be bonded within the first six months of employment.

Responsibilities

• Assist customers with transactions according to established guidelines, brand model, and service standards, and answer basic and advanced questions about account balances, transaction history, service charges, interest rates, and related matters.
• Supervise and maintain daily operational standards, including cash drawer security and balancing, item capture procedures, counterfeit currency identification, coin counting and rolling, ATM balancing, and teller-station supplies.
• Educate customers about available products and services, including emerging bank technology and digital solutions such as mobile, online, and ATM offerings.
• Recognize customer needs and refer customers to appropriate bank partners for cross-sell or service opportunities.
• Use operational expertise to resolve difficult transactional situations and present solutions.
• Follow bank procedures and confidentiality guidelines to protect the bank from unnecessary risk or exposure, including requirements related to currency transaction reports, suspicious activity reports, Regulation CC holds and documentation, and robbery procedures.
• Produce and analyze branch logs and reports as necessary.
• Provide backup support to the Teller Manager when needed.
• Work with the Teller Manager to lead the branch in providing consistent, distinctive service to customers.
• Promote safe and sound banking procedures among Teller staff, including adherence to applicable laws and regulations, internal controls, operational procedures, risk management policies, and security protocols.
• Maintain regular and reliable attendance.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED