Senior Teller

Centennial Bank•Beebe, AR

About The Position

The Senior Teller conducts customer transactions quickly, accurately, and efficiently while meeting or exceeding service quality standards. The role safeguards assigned bank assets and contributes to bank growth by promoting and cross-selling products and services. The position involves routine teller operations, customer service, balancing assigned cash and banking areas, document scanning, and assisting other tellers within the employee’s authority. The Senior Teller may be required to work at an alternative location within the region or market and must be flexible in availability for the work schedule.

Requirements

High school education or GED, or equivalent; the description specifies an education and experience combination equivalent to four years of high school or GED, with particular emphasis on office skills, shop skills, or other relevant skills.
19 to 23 months of related experience and/or training, or an equivalent combination of education and experience.
Mental alertness and adaptability to office and field-area work routines.
Ability to communicate effectively and respond to questions in person-to-person and small-group situations with customers, clients, the general public, and coworkers.
Ability to add, subtract, multiply, and divide, including using money and other forms of measurement.
Ability to follow detailed written or oral instructions and resolve routine problems involving a few known variables using common-sense understanding.
Basic skills in 10-key, spreadsheets, and word processing/typing.
Ability to lift coin bags up to 50 pounds.
Ability to meet the described physical requirements, including frequent lifting or moving of up to 50 pounds and regular lifting or moving of up to 25 pounds.

Responsibilities

Receive and pay out cash; handle negotiable items, loan payments, deposits, withdrawals, and transfers.
Set up, close, and balance the teller station.
Record sales of monetary instruments.
Assist customers with inquiries in person or by telephone.
Maintain a neat and well-stocked teller area.
Cross-sell bank products and services.
Follow established limits to protect customer accounts and support bank safety and soundness.
Adhere to bank policies and procedures.
Balance the vault, ATM, Night Drop, and Coin Machine as assigned.
Scan bank documents and proof work.
Use sound judgment when applying holds and making check-cashing decisions.
Assist other tellers with decisions within the employee’s authority limits.
Cross-train to open all standard consumer accounts.
Adhere to the work schedule and maintain flexibility in work-schedule availability.
Maintain a positive, friendly, and professional attitude and appearance.
Perform miscellaneous duties and other related duties as assigned or required.
Work at an alternative location within the region or market if required.
Maintain alertness and work safely.
Complete required BSA/AML and other assigned compliance training.