Senior Teller
About The Position
The teller is the face of the bank, seeing more customers than any other position at BankFive. As an ambassador of first impressions and delivering a world-class customer experience for all current and prospective customers, the teller will deepen and retain existing customer relationships. The teller will accurately and efficiently process and record routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers while promoting and advising on the bank's products and services. The Senior Teller provides guidance to tellers and customers in more complex transactions. Provides assistance in coaching tellers as well as assisting in balancing currency, cash and checks in cash drawers and assisting coworkers in locating work errors.
Requirements
- High School diploma or equivalent is required.
- Must be able to perform basic math procedures.
- Problem solving skills required.
- Ability to use various office equipment including computer terminal.
- knowledge of banking platform programs required.
- Ability to work under pressure, within deadlines, prioritize and manage changing priorities and multiple tasks simultaneously.
Nice To Haves
- Associate’s degree in Business or related area is preferred
- Previous teller experience or similar level of customer service experience preferred.
- Intermediate Microsoft Office skills preferred
Responsibilities
- Provides efficient, courteous, and world-class customer service to Bank customers and non-customers within the scope of their authority and expertise.
- Performs a variety of transactions to service the customer including processing deposits, withdrawals, payments; cashing checks.
- Receives and processes customer payments, e.g., mortgage installments, collateral loans.
- Maintains updated knowledge of the Bank’s products and services.
- Identifies and actively follows up on customer sales opportunities and makes referrals to appropriate departments in line with established targets.
- Provides referrals to appropriate business partners a needed.
- Ensures the accuracy of transaction processing and recordkeeping.
- Balances transactions and cash at the end of the day and participates in the branch settlement.
- Complies with various bank procedures as they pertain to BSA compliance and maintains various logs, records, and inventories, as prescribed by bank procedures.
- Ensures that transactions are processed and the proper documentation is completed in compliance with applicable laws and regulations.
- Performs all duties in accordance with prescribed regulatory compliance guidelines.
- Identify referral opportunities that will benefit the customer while deepening their banking relationship with BankFive.
- Depending upon the branch assigned, will have additional duties. This includes, but is not limited to, vault custodian, ATM custodian, etc.
- Completes other projects as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
