SENIOR TELLER

Harford Bank•Abingdon, MD

1d•Onsite

About The Position

At Harford Bank, we are all about building relationships with our customers. We get to know them and build a trust. No hardcore sales quotas. Just getting to know our customers and helping them with their needs. The Teller III (Senior Teller) oversees daily operations of the teller line, by providing an exceptional customer experience, through active listening, and engaging the customer in conversations to uncover needs, as well as accurately and efficiently processing their transactions. This role involves training and leading the branch tellers, resolving customer issues, and ensuring compliance with bank policies and procedures. The Lead Teller (Senior Teller) also oversees complex transactions, balances the vault, and supports the Branch in achieving sales and service goals. At Harford Bank, we pride ourselves on following "The Harford Bank Way" a set of core values that shape our approach to banking and our commitment to our customers, the community, and ethical practices. These values define who we are and how we conduct business. You will lead by example and drive our culture to be infused in every activity with every customer and team member.

Requirements

High school diploma or equivalent
Minimum of 1 year of retail banking experience required.
Minimum of 1-year face-to-face customer service experience.
Ability to train and lead others.
High level of accuracy and attention to detail.
Can maintain a high level of confidentiality.
Must be able to understand and follow regulations while delivering a superior customer experience.
Ability to multitask.
Cash handling experience is required.
Proficiency in banking software and transaction processing systems.
Knowledge of banking regulations and compliance requirements.
Responsible for understanding the Bank's BSA/AML Policy, including satisfactory completion of required annual BSA/AML training as applicable to position and appropriately applying this knowledge to daily activities and responsibilities, specifically understanding that any suspicious activity must be reported to the BSA Officer immediately.

Nice To Haves

2+ years of retail banking experience is strongly preferred.
Successful completion of assigned Teller Certification modules.

Responsibilities

Leads by example in identifying opportunities through meaningful conversations with customers and making appropriate referrals to branch staff or Harford Bank Partners.
Oversee teller line operations, including transaction processing, resolving errors and customer experience.
Utilizes exemplary customer service skills to address all customer inquiries timely and accurately.
Perform complex banking transactions, such as deposits, cash handling, unique loan payments and other higher value financial needs.
May balance the vault and ensure accurate cash handling.
May manage the day vault (in certain locations).
Monitor cash levels within established guidelines for vault and teller cash drawers, including processing and ordering shipment.
Able to lead branch operations in absence of Assistant Manager or Branch Manager, including but not limited to, opening, and closing of the branch.
Assist with Branch Audits including the monthly branch audit packet and cash audits.
Handles escalated customer issues such as account research and missing deposits.
Oversees and trains teller staff to ensure high performance and adherence to bank regulations and policies.