Senior Technology Training Specialist

ASSYST, Inc. • Annapolis, MD

2d • Hybrid

About The Position

ASSYST is seeking a Senior Technology Training Specialist to support our client project in Annapolis, MD. This role involves developing and delivering training programs, user documentation, and instructional materials for both proprietary court software and advanced off-the-shelf applications like Microsoft Teams, Co-Pilot, OneNote, and SharePoint. The work mode is hybrid, with 3 days remote and 2 days onsite in Annapolis, MD.

Requirements

• Bachelor’s degree from an accredited university (Required).

Nice To Haves

• 5+ years as a technology trainer specializing in proprietary and advanced off-the-shelf software (Preferred).
• 3+ years developing technical documentation and instructional materials (Preferred).
• Deep knowledge of Microsoft Office applications (Teams, Co-Pilot, OneNote, SharePoint).
• Proficiency in Camtasia, Articulate 360, Vyond, or similar training development software.
• Strong time management, multi-tasking abilities, and structured training methodologies.

Responsibilities

• Plan, design, and deliver hands-on, instructor-led training (in-person and virtual) using adult learning principles for individuals and group settings.
• Develop technical documentation (Quick Reference Cards, Quick Reference Guides, web content), video tutorials, and interactive learning modules using tools like Camtasia, Articulate 360, and Vyond.
• Manage training projects from initiation to completion, organizing concurrent initiatives and coordinating across stakeholders to meet deadlines.
• Identify user-defined technical challenges, implement effective training solutions, and uphold customer service standards with internal/external Subject Matter Experts (SMEs).
• Maintain clear communication with the Contract Manager regarding project plans, statuses, and updates.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior