Sr. Technology Training Specialist

Career Pathways Consulting • Annapolis, MD

2d • $90,000 - $100,000 • Hybrid

About The Position

Sandy AV is looking for a Senior Technology Training Specialist to develop and deliver training and documentation to support applications used by the client. These applications may include highly customized or proprietary software, Microsoft Office applications, and specialized technical solutions. This role is a contingent hire based on being awarded a 5-year contract in the Annapolis, MD area.

Requirements

• Bachelor’s Degree from an accredited university
• At least 5 years’ experience as a technology trainer with proprietary and/or advanced off the shelf software (such as Microsoft teams, Co-Pilot, OneNote, SharePoint, etc., applications).
• A minimum of three (3) years’ experience with developing technical documentation.
• Experience developing and delivering in person Instructor Led training for commercially available and proprietary software.
• Experience delivering customer training programs using adult learning principles to individuals and groups of users.
• Experience using technical applications to support training development such as Camtasia, Articulate 360, Vyond, etc.
• Prior experience managing training projects from initiation through completion, ensuring timely delivery and quality outcomes.
• Knowledge of customer service standards when interacting with internal and external Subject Matter Experts.
• Knowledge of Identification and troubleshooting of user-defined challenges and implementing appropriate solutions.
• Knowledge of Microsoft Office applications including Teams, Co-Pilot, OneNote, and SharePoint.

Responsibilities

• Plan, develop, and deliver hands-on instructor led training for commercially available and proprietary software applications.
• Plan and develop documentation, training videos, and instructional design modules for commercially available and proprietary software applications.
• Communicate with the Contract Manager on project plans, status, and updates for each assignment.
• Use methodologies to plan, track, and deliver high-quality technical training.
• Develop technical documentation for commercially available and proprietary software (Quick Reference Cards, Quick Reference Guides, content for the web, etc.).
• Develop video and interactive recorded training to support technical processes.
• Coordinate multiple tasks, resources, and stakeholders effectively.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior