Senior Technology Training Specialist

ASSYST • Annapolis, MD

1d • Hybrid

About The Position

ASSYST is seeking a Senior Technology Training Specialist to support our client project in Annapolis, MD. This is a hybrid role requiring 3 days remote and 2 days onsite. The Senior Technology Training Specialist is responsible for developing and delivering training programs, user documentation, and instructional materials. This role supports both proprietary court software and advanced off-the-shelf applications such as Microsoft Teams, Co-Pilot, OneNote, and SharePoint.

Requirements

• Bachelor’s degree from an accredited university (Required)

Nice To Haves

• 5+ years as a technology trainer specializing in proprietary and advanced off-the-shelf software (Preferred)
• 3+ years developing technical documentation and instructional materials (Preferred)
• Deep knowledge of Microsoft Office applications (Teams, Co-Pilot, OneNote, SharePoint).
• Proficiency in Camtasia, Articulate 360, Vyond, or similar training development software.
• Strong time management, multi-tasking abilities, and structured training methodologies.

Responsibilities

• Plan, design, and deliver hands-on, instructor-led training (in-person and virtual) using adult learning principles for individuals and group settings.
• Develop technical documentation (Quick Reference Cards, Quick Reference Guides, web content), video tutorials, and interactive learning modules using tools like Camtasia, Articulate 360, and Vyond.
• Manage training projects from initiation to completion, organizing concurrent initiatives and coordinating across stakeholders to meet deadlines.
• Identify user-defined technical challenges, implement effective training solutions, and uphold customer service standards with internal/external Subject Matter Experts (SMEs).
• Maintain clear communication with the Contract Manager regarding project plans, statuses, and updates.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior