Senior Technology Training Specialist - hybrid Annapolis, MD

Novalink Solutions LLC • Annapolis, MD

1d • Hybrid

About The Position

The Senior Technology Training Specialist will develop and deliver training and documentation to support applications used by the Maryland Judiciary. This includes highly customized or proprietary software, Microsoft Office applications, and specialized technical solutions.

Requirements

• Bachelor’s degree from an accredited university.
• At least five (5) years’ experience as a technology trainer with proprietary and/or advanced off the shelf software (e.g., Microsoft Teams, Co-Pilot, OneNote, SharePoint).
• At least three (3) years’ experience with developing technical documentation.

Nice To Haves

• Developing and delivering in person Instructor Led training for commercially available and proprietary software.
• Delivering customer training programs using adult learning principles to individuals and groups of users.
• Using Technical applications to support training development such as Camtasia, Articulate 360, Vyond, etc.
• Managing training projects from initiation through completion, ensuring timely delivery and quality outcomes.
• Use methodologies to plan, track, and deliver high quality technical training.
• Develop technical documentation for commercially available and proprietary software (Quick Reference Cards, Quick Reference Guides, content for the web, etc.).
• Develop video and interactive recorded training to support technical processes.
• Coordinate multiple tasks, resources, and stakeholders effectively.
• Organize and manage time effectively to handle concurrent training initiatives and deadlines.
• Knowledge of customer service standards when interacting with internal and external Subject Matter Experts.
• Identification and troubleshooting of user-defined challenges and implementing appropriate solutions.
• Knowledge of Microsoft Office applications including Teams, Co-Pilot, OneNote, and SharePoint.

Responsibilities

• Develop and deliver training and documentation for Maryland Judiciary applications.
• Support customized or proprietary software, Microsoft Office applications, and specialized technical solutions.
• Develop and deliver in-person Instructor Led training for commercially available and proprietary software.
• Deliver customer training programs using adult learning principles to individuals and groups of users.
• Use technical applications to support training development (e.g., Camtasia, Articulate 360, Vyond).
• Manage training projects from initiation through completion, ensuring timely delivery and quality outcomes.
• Use methodologies to plan, track, and deliver high-quality technical training.
• Develop technical documentation for commercially available and proprietary software (Quick Reference Cards, Quick Reference Guides, web content, etc.).
• Develop video and interactive recorded training to support technical processes.
• Coordinate multiple tasks, resources, and stakeholders effectively.
• Organize and manage time effectively to handle concurrent training initiatives and deadlines.
• Identify and troubleshoot user-defined challenges and implement appropriate solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior